King Controls King Dome 9760 Series, Troubleshooting Manual

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Verify coax cables are properly terminated with SNAP-N-SEAL ®
connectors only (see Section 8, Reference).
Verify receiver is operating properly.
Verify LNB type is set correctly (See Section 9, Diagnostic Pages).
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Single Rotary Joint Units (9760 and 9762 series):
Verify De-stacker is installed (see Section 4, Wiring Schematics).
IMPORTANT! The De-stacker must be installed with single rotary
joint units, including 9762 series units with single
rotary joints, even if only one TV and receiver are
used.
Make sure shipping tie strap is removed.
Disconnect power supply for 15 seconds, then reconnect.
Restart system. If problem persists, perform OPTION 21 RE-INITIALIZE and
0-RECALIBRATE (See Section 7, Troubleshooting).
Reseat ribbon cables inside dome unit.
Check for line of sight obstruction.
Check for low signal strength.
Current location might be out of service area.
Select alternate trio of satellites and try again.
Atmospheric moisture. Wait for weather to improve.
Disconnect DIRECTV HDTV Converter.
Controller displays AZ FAULT.
Dish cannot rotate. Verify shipping bolt(s) removed from bottom of dome unit.
Disconnect power supply for 15 seconds, then reconnect.
Perform OPTION 21 RE-INITIALIZE and 0-RECALIBRATE (see Section 7,
Troubleshooting).
Display reads “EL FAULT.”
Only getting signal on 1/2 of
transponders.
Can’t get SW21 or SW 64
switch to load properly.
Trying to load the SW21 or
SW64 results in error or no
satellite.
SYMPTOM
POSSIBLE SOLUTION