kinetic windstream, User Manual

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Can I still make or receive a phone call if I’m
using High-Speed Internet?
Yes. Other than the impressive speed of High-
Speed Internet, the other main benefit is the
ability to use your phone line at the same
time that you are online. High-Speed Internet
modems operate at the part of the bandwidth
above voice frequencies, so both may pass
through simultaneously.
If you experierence dropped calls or static on
your phone line, or your Internet connection
drops when you receive calls, report the issue to
us at 1.800.347.1991.
Other Useful Info
Virus Prevention and Computer Security Tips
The threat of viruses and theft of personal and
confidential information are a serious matter.
Luckily, the steps for avoiding an infection
on your equipment and preventing theft of
information are relatively simple.
Keeping your operating system up-to-date
– It is important for every computer end-user
to keep their computer’s operating system
up-to-date by installing updates and patches
distributed by Microsoft. Microsoft Windows
comes with a feature to automatically update
and install critical updates and security patches
that address security flaws, exploits and
vulnerabilities. Neglecting to keep your operating
system updated leaves your system, and also
that of anyone in your e-mail contact list, at risk.
Install security applications/suites - It is
important to protect your computer and
personal information from viruses, worms
and hackers. Windstream offers Windstream
Security Suite, powered by McAfee (the leading
dedicated security technology company), that
offers 24/7 protection for your computer and
Internet connection. Windstream Shield protects
your computer by stopping viruses, blocking
spyware, securing your identity, and much more.
To learn more, visit
www.windstream.com/
security.
Pay special attention to unknown e-mail
messages
– At times you will receive an e-mail
message that may be forged asking you for
personal information, such as your social security
number, passwords, credit card numbers, etc.
The messages will appear official but will direct
you to a fake Web site with the sole purpose to
collect and steal information.
This is known as phishing . Windstream will
never ask for this information through email.
Windstream recommends either deleting
the message or contacting the company’s
corporate office to verify if the message is
legitimate. You may also contact Windstream
Internet Security at abuse@windsteam.net.
NOTE: Windstream can provide technical
assistance for security applications or the
removal of viruses through a 3rd party for an
additional fee. Please contact 1.800.347.1991
to learn more.
HIGH-SPEED INTERNET TROUBLESHOOTING
(CONTINUED)