Keysight M9217A PXIe 2-CH, Startup Manual

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17 Keysight M9217A Startup Guide
Return the module for service
Should it become necessary to return the M9217A for repair or service, follow the steps
below:
1 Review the warranty information shipped with your product.
2 Contact Keysight to obtain a Return Material Authorization (RMA) and return address. If
you need assistance finding Keysight’s contact information, go to
www.keysight.com/find/assist (worldwide contact information for repair and service)
or refer to the Support information on the product Web page at
www.keysight.com/find/m9217a .
3 Write the following information on a tag and attach it to the malfunctioning equipment.
– Name and address of owner. A P.O. box is not acceptable as a return address.
– Product model number (for example, M9217A).
– Product serial number (for example, MYXXXXXXXX). The serial number label is
located on the side panel of the module. The serial number can also be read from
the Soft Front Panel interface, but only after the software is installed.
– Description of failure or service required.
4 Carefully pack the module in its original ESD bag and packing carton. If the original
carton is not available, use bubble wrap or packing peanuts and place the instrument in
a sealed container and mark the container
“FRAGILE” .
5 On the shipping label, write “ATTENTION REPAIR DEPARTMENT” and the RMA number.
NOTE
If any correspondence is required, refer to the product by its serial number and model
number.