Step 2: Verify U5309A Shipment Contents
Acqiris U5309A Startup Guide
9
To avoid damage when handling a card, do not touch any exposed
components or connector pins.
Return a Card for Service
Should it become necessary to return a card for repair or service, follow the steps below:
1. Review the warranty information from Acqiris Terms and Conditions.
2. To obtain a Return Material Authorization (RMA) and return address, contact Acqiris at
, providing the following information:
Product model number (for example: U5309A).
Product serial number (for example: AQ00070xxx, US00075xxx or MY00090xxx). The serial number
label is located on a sticker:
On the top edge of the card, for units shipped after July 2018.
On the side panel of the card, for units shipped before July 2018.
The serial number can also be read from the Soft Front Panel interface, but only after the
hardware and software are installed.
Name and address of owner (a P.O. box is not acceptable as a return address).
A description of the failure or service requested.
4. Pack the card in its original ESD bag and packing carton. If the original carton is not avail-
able, use bubble wrap or packing peanuts and place the instrument in a sealed container
and mark the container “FRAGILE”.
If any correspondence is required, refer to the product by serial number,
and model number or RMA number.
Step 2: Verify U5309A Shipment Contents
The shipment content and accessories depends on your order.
Please refer to the packing list for details.
