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N2840/1/2/3A and N2853A User’s Guide
Returning the Probe for Service
Returning the Probe for Service
If the probe is found to be defective we recommend sending it to an authorized
service center for all repair and calibration needs. Perform the following steps
before shipping the probe back to Keysight Technologies for service.
1
Contact your nearest Keysight sales office for information on obtaining an RMA
number and return address.
2
Write the following information on a tag and attach it to the malfunctioning
equipment.
• Name and address of owner
• Product model number (for example, N2841A)
• Product Serial Number (for example, MYXXXXXXXX)
• Description of failure or service required
3
Protect the probe by wrapping in plastic or heavy paper.
4
Pack the probe in the original carrying case or if not available use bubble wrap
or packing peanuts.
5
Place securely in sealed shipping container and mark container as "FRAGILE".
Contacting Keysight Technologies
For technical assistance, contact your local Keysight Call Center.
• In the Americas, call 1 (800) 829-4444
• In other regions, visit http://www.keysight.com/find/assist
Before returning an instrument for service, you must first call the Call Center at 1
(800) 829-4444.
NOTE
Include probing and browsing heads if you feel the probe is not
meeting performance specifications or a yearly calibration is
requested.
NOTE
If any correspondence is required, refer to the product by serial number
and model number.
