7.
How to recover from installation done without administrator privileges?
KeyScan product installation must be done with "Administrator" user account.
In addition, under Win7 and Window Vista when you install the software by manually clicking on the installation setup file, you
must right-click and select "Run As Administrator".
If the installation was not done according to the above instructions you may get one or more of the following problems-
Product calibration will fail.
Software may fail to start.
Driver may not be installed.
To resolve this issue:
Follow the instructions in "How to install software update for the KS810-P product".
Please make sure you login using administrator user account and right click and select "Run As Administrator" when activating
the downloaded installation software.
8.
How to recover from a premature connection of power to the scanner?
If the power adapter has been connected to the scanner before the KeyScan scanner software installation, Windows failed to
locate the software driver for the KeyScan scanner and marked the KS810-P device as un known device, this make the device
unusable since it does not have a software driver attached to it.
To resolve this issue:
Make sure the power is connected to the KS810-P, if you disconnected it, connect it back.
From Windows "Control-panel" select "System" and activate the device-Manager
On the Device manager devices "tree", find the entry of the KS810-P device, it will be marked with yellow question mark
indicating the bad driver installation or missing driver.
Right click on the device entry and select "Uninstall"
Disconnect the power adapter from the KeyScan product.
At this point there are two options:
If you didn't install yet the KeyScan software:
o
Follow the software installation instructions as in "How to install the KS810-P software"
If you already installed the software:
o
Try to reconnect the power adapter. Since the software and driver are now installed, windows driver wizard should
locate the driver automatically and you should get its messages and prompts about the successful driver
installation.
o
If you installed the software but after reconnecting the power, windows still did not locate the driver, you should
follow the instructions in "How to recover from installation with no administrator privileges". You may try
instead to follow a shorter process which may work in most cases by following the instructions in "How to locate
the KS810-P scanner driver manually".
9.
How to download the Microsoft .NET2.0 SP1 or later:
Microsoft Vista and Win7 operating systems come preinstalled with Microsoft .NET so most likely you do not need to install it
again unless those library were damaged on your computer.
On XP operating system Microsoft .NET must be installed separately.
Check if you Windows operating system is 32bit or 64bit:
o
Go to Control-Panel
o
Select System
o
Check the information on 32 bit or 64 bit operating system
o
Do not confuse it with you PC hardware which is most likely 64bit Computer
If your computer Operating System is 32 bits download the following version of Microsoft .NET
http://www.microsoft.com/downloads/details.aspx?familyid=79BC3B77-E02C-4AD3-AACF-A7633F706BA5&displaylang=en
If your computer Operating System is 64 bits download the following version of Microsoft .NET
http://www.microsoft.com/downloads/details.aspx?familyid=B44A0000-ACF8-4FA1-AFFB-40E78D788B00&displaylang=en
10.
Installation problem: error message "can't find the scanner"
The reason for this massage is that the KS810-P device driver was not installed properly.
The most common reason for this problem is that the power-adapter has been connected to the scanner before the installation
of the KeyScan software, even if the connection was done briefly and removed later, the problem is still there and must be
resolved.
To resolve the issue:
Follow the instructions on "How to recover from a premature connection of power to the scanner"
11.
Installation problem: The installation process didn't prompt for the software
serial number
Most common reason for this problem is missing Microsoft .NET2.0 SP2 or later software library on your PC.
This problem is mostly common for installation on Windows XP systems since the XP does not have the Microsoft .NET
preinstalled, Windows Vista and Win7 comes already with the .NET preinstalled.
Solution:
Download and install the .NET library, it is available from Microsoft for free download, make sure you download and install
version .NET2.0 SP2 or later.
