FAQs & Installation troubleshooting
1.
What are the prerequisites for the KS810-P?
Hardware:
a PC computer, USB2 port, at least 1GB of internal memory, 1GB free hard-drive space
Software:
Operating system: Microsoft XP SP2 or higher, Vista, Win-7 (support both 32 or 64 bits systems)
Microsoft .NET2.0 SP2 or higher: free from Microsoft, already preinstalled on Vista and Win-7
2.
How to install the KS810-P (guidelines)?
The detailed instructions for product installation are given on the "Quick installation guide" document found inside the product
box.
You should be aware of the following guidelines for installation:
Get the latest software version from the KeyScan website, its free.
Use the original KeyScan USB2 cable, not all cables are born equal...
Use only the KeyScan power adapter. Using wrong adapter can damage the product.
Start by connecting the USB cable. On the PC side, connect it only to the USB2 port at the back panel of the PC, do not
connect to the front. Do not use USB hub or extension cable.
Do not connect the power adapter yet!!!
Install the KeyScan software, you must login as an administrator. If you install under Windows Vista or Win7 and you run
the installation manually by clicking on the installation file- you must "right click" it and select "run as administrator".
Follow the installation instructions of the "Quick installation guide".
Connect the power adapter ONLY after the software installation is completed successfully. Windows should detect the
scanner and activate automatically the driver-installation-wizard the wizard may popup a warning that the driver is not
signed or recognized by Microsoft, press continue on such message and let windows install the driver automatically.
For more details check the KeyScan "Quick installation guide".
3.
How to uninstall the KS810-P software?
If power is connected to the scanner, disconnect it.
Stop NoTouch-AutoScan: click on its orange icon on the icon-tray located at the right corner of the task bar and select
"exit".
Uninstall the KeyScan software using Windows control-panel add/remove programs.
Uninstall the KeyScan device driver package using Windows control-panel; add/remove program, the KeyScan driver
package is located near the bottom of the list and has typical entry name such as: "Windows Driver Package- KeyScan
Image (date & version)
Restart your computer and verify that the KeyScan installation folder has been deleted, if not, delete it manually.
4.
How to install software update of the KS810-P?
First, uninstall the current software following the instructions of "How to uninstall the KS810-P software"
Download the latest KeyScan software version from KeyScan website:
o
Make sure you download the correct software for KS810-P. The new KS810-P is not compatible with earlier product
KS810 software.
o
When downloading, select the option to "Save" to you local hard-drive, do not select to "run" the
installation direct from the website!
Make sure the power adapter is not connected to the scanner.
Follow the instructions on "How to install the KS810-P (guidelines)"
5.
How to locate and install the KS810-P driver manually?
Use Windows Control Panel to activate the Device Manager, different versions of Windows may require different steps to get
to the Device Manager.
Make sure that the power is connected to the KS810-P
Locate the Imaging Devices on the Device Manager left pan and expand it. You should see entry for "KeyScan KS810-P
USB2.0 Scanner". If you do not see such entry it means that the scanner is not connected to the power or its USB cable is
not connected.
Right click on the KS810-P entry and select "Update Driver Software"
Select "Browse my computer for driver software"
The KS810-P backup for the drivers is located under the following folders-
<KS810-P main installation folder>\Backup\Driver\<"32bit" or "64bit">.
If your Windows operating system is 32 bit you should select the 32bit sub folder otherwise select the 64bit folder.
If you are not sure what type of operating system you have Go to Control-Panel. Select "System" and check if it is 32 or 64
bit.
Please note that your PC computer is most likely a 64bit hardware machine but may run 32bit version of the
Windows operating system!
6.
Where can I find the software serial number?
The software serial number, required for the software installation, is printed on a label inside the product white box package.
