Kenwood DDX5018BT, Instruction Manual

Page: 74 / 80

72 ENGLISH
Troubleshooting Troubleshooting
“Cannot create a Station” appears.
→
You cannot create a station during the read-
only mode or when network connection is not
established.
“Unable to save your bookmark” appears.
→ The unit has failed to save a bookmark. Try the
operation again.
“Pandora is undergoing maintenance. Please try
again later” appears.
→ An error has occurred on the Pandora application.
“Station does not exist” appears.
→ The selected station has been deleted by another
device or has expired.
“Please update Pandora App” appears.
→
The Pandora application on the connected device
is not the latest version. Update the application.
“Limited Connectivity” appears.
→ The connection with the Pandora application
cannot be established.
“Pandora not available” appears.
→ You cannot use the Pandora application from
the area where you are currently trying to access
Pandora.
“Unable to play Pandora. When stopped, log-in to
Pandora.” appears.
→ Pandora application credentials failed to
authenticate. Log-out from Pandora, then log-in
again.
“No stations. Create some on mobile device when
parked.” appears.
→
No station is available.
“SXM Check Antenna” appears.
→
Check the SiriusXM Satellite Radio antenna
connection, and make sure the antenna is firmly
attached to the tuner.
→
Check whether the SiriusXM Satellite Radio antenna
cable is bent or broken. If it is damaged, replace the
whole antenna unit.
“SXM Check Tuner” appears.
→ Make sure the SiriusXM Connect Vehicle Tuner is
connected to the unit.
“SXM Chan Unavailable” appears.
(Appears on the screen for about 5 seconds, then
returns to the previous channel)
→ The selected channel is no longer available. Select
another channel or continue listening to the
previous channel.
“SXM Ch Unsubscribed” appears.
(Appears on the screen for about 5 seconds, then
returns to the previous channel)
→ The selected channel is not part of your current
subscription plan. Call 1-866-635-2349 to subscribe.
“SXM Subscription Updated – Press Return to
Continue” appears.
→
Your subscription has been updated. Press the
appropriate button to continue.
“SXM Channel Locked” appears.
→ The selected channel has been locked by the
parental controls. Enter the unlock code when you
are asked.
“SXM Incorrect Lock Code” appears.
→ The selected channel is a mature or parental lock
channel, and locked by the parental lock or user
lock code. Enter the correct lock code.
“No Active Station” appears.
→
No station is being played.
Spotify
“Check App” appears.
→ The Spotify application on the connected device
has not started up.
→ The Spotify application is not installed on the
connected device.
→ Reconnect your smartphone.
→ Restart Spotify application.
“Please login or sign up.” appears.
→ You have not been signed into Spotify.
“Please check internet connection.” appears.
→
Check the internet connection.
“Unable to start Spotify.” appears.
→ Restart Spotify application.
→ Spotify application cannot be started or played in
current condition.
“Please update the Spotify app on the phone.”
appears.
→ The Spotify application on the connected device is
not the latest version. Update the application.
SiriusXM Satellite Radio
(Only for DDX795/DDX775BH/DDX595/DDX575BT )
“SXM No Signal” appears.
→ Make sure the SiriusXM Satellite Radio antenna is
mounted outside the car. Move the car to an area
with a clear view of the sky.
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