Troubleshooting
Troubleshooting
“SXM Check Tuner” appears.
Make sure the SiriusXM Connect Vehicle Tuner is
connected to the unit.
“SXM Chan Unavailable” appears.
(Appears on the screen for about 5 seconds, then
returns to the previous channel):
The selected channel is no longer available. Select
another channel or continue listening to the
previous channel.
“SXM Ch Unsubscribed” appears.
(Appears on the screen for about 5 seconds, then
returns to the previous channel)
The selected channel is not part of your current
subscription plan. Call 1-866-635-2349 to subscribe.
“SXM Subscription Updated – Press Return to
Continue” appears.
Your subscription has been updated. Press the
appropriate button to continue.
“SXM Channel Locked” appears.
The selected channel has been locked by the
parental controls. Enter the unlock code when you
are asked.
“SXM Incorrect Lock Code” appears.
The selected channel is a mature or parental lock
channel, and locked by the parental lock or user
lock code. Enter the correct lock code.
* Only for DDX396/DDX376BT/DDX276BT/DDX26BT.
“Limited Connectivity” appears.
The connection with the Pandora application
cannot be established.
“Pandora not available” appears.
You cannot use the Pandora application from
the area where you are currently trying to access
Pandora.
“Try again later” appears.
The Pandora server is under maintenance.
“Station does not exist” appears.
The selected station has been deleted by another
device or has expired.
“Cannot create a Station” appears.
You cannot create a station during the read-
only mode or when network connection is not
established.
* Only for DDX396/DDX376BT/DDX276BT/DDX26BT.
SiriusXM Satellite Radio*
“SXM No Signal” appears.
Make sure the SiriusXM Satellite Radio antenna is
mounted outside the car. Move the car to an area
with a clear view of the sky.
“SXM Check Antenna” appears.
Check the SiriusXM Satellite Radio antenna
connection, and make sure the antenna is firmly
attached to the tuner.
Check whether the SiriusXM Satellite Radio antenna
cable is bent or broken. If it is damaged, replace the
whole antenna unit.
Bluetooth
Phone sound quality is poor.
Reduce the distance between the unit and the
Bluetooth mobile phone.
Move the car to a place where you can get a better
signal reception.
The sound is interrupted or skipped while using a
Bluetooth audio player.
Reduce the distance between the unit and the
Bluetooth audio player. Disconnect the device
connected for Bluetooth phone.
Turn off, then turn on the unit.
(When the sound is not yet restored) connect the
player again.
The connected audio player cannot be controlled.
Check whether the connected audio player
supports AVRCP (Audio/Video Remote Control
Profile).
The Bluetooth device does not detect the unit.
Search from the Bluetooth device again.
The unit does not pair with the Bluetooth device.
For devices compatible with Bluetooth 2.1:
Register the device using a PIN code. (Page 34)
For devices compatible with Bluetooth 2.0:
Enter the same PIN code for both the unit and
target device. If the PIN code of the device is not
indicated in its instructions, try “0000” or “1234.”
Turn off, then turn on the Bluetooth device.
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31/5/2018 2:44:31 PM
31/5/2018 2:44:31 PM