troubleshooting guide
9
Problem
Cause
Solution
The Blender will not operate.
No Power/Power On Light not
Check blender plugged in.
illuminated.
Goblet removed from power unit
The power unit will not operate
without turning the speed control
until the speed control is turned
to “O”.
to “on” and a speed is
reselected.
Blender not assembled correctly.
Check blade unit is fully
tightened to the goblet.
Power on light flashing rapidly.
The lights will flash under the
following circumstances:-
The power unit is plugged in but the
Fit the goblet.
goblet is not fitted to the power unit.
The goblet is removed from the power The power unit will not operate
unit without turning the speed control
until the speed control is turned
to “O”.
to “O” and a speed is reselected.
Power On Light flashing slowly.
The blender has been left plugged in
Turn the speed control on and
for more than 15 minutes and has
then off or press a program
gone into standby mode.
button to reset.
Blender not operating but Power
Goblet fitted and speed control
Either select a speed manually
On and programme button
turned to “on” but speed or
or press one of the programme
lights on.
programme not selected.
buttons.
Programme lights flashing
The lights will flash under the
following circumstances:-
The power unit is plugged in but
Fit the goblet.
the goblet is not fitted to the power
unit.
The goblet is removed from the power Turn the speed control to “O”
unit without turning the speed control
and reselected a speed.
to “O”.
Programme buttons not operating
Programme buttons will not operate
Turn the speed control to “on”
unless the speed control is turned to
and select the required
the “on” position first.
programme.
Blender leaking from blade
Seal missing.
Check seal is fitted correctly and
assembly.
Seal incorrectly fitted.
not damaged. To obtain a
Seal damaged.
replacement seal see “service &
customer care”.
Blender seal missing from blade
The seal is packed pre-fitted to
Unscrew goblet and check that
unit when removed from
the blade unit.
seal is fitted to blade unit.
packaging.
To obtain a replacement seal see
“service & customer care”.
Blender stops or slows during
Overload protection operated.
Switch off, unplug for 5 seconds.
processing.
Blender overloaded or overheated
Then plug back in. If blender
during operation.
does not operate then leave to
cool for 15 minutes before
plugging back in.
Maximum capacity exceeded.
Refer to the speed chart for
maximum capacities to process.
If none of the above solve the problem see “Service & Customer Care”.