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TURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A QUALIFIED
SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.
Symptom
Potential Cause
Solution
Abnormal noise
From heater assembly (item 7)
Blower assembly has a defect that is
causing noise during high speed rotation.
Replace the whole heater assembly
From flame flicker rod
assembly (item 4)
a.
Repeating clicking sound
during flame operation
b. Scratching noise during
flame operation
Flicker rod (item 4) curved when hitting/
rubbing the flame wall (item 2) and back
wall during rotation that cause the noise.
If flicker rod is slightly curved, pull out the
flame board/flame pattern (which is thin
metal) to adjust the depth between the
flicker rod and the flame board.
Noise from flame flicker rod
assembly motor.
Lack of lubricant or defect. Replace the
motor.
Internal wiring is losing and fall
in between the flicker rod and
the back wall that cause the
friction noise.
Re-wire and fix the wiring to prevent the
wiring from falling.
Heater not blowing
Motor from heater assembly
If motor is not working, the blower
doesn’t rotate, it will cause the heater
overheated. Turn off and unplug the fire
-
place. Replace the whole heater assem-
bly.
Flame not rotating
(e.g. Flame is not
moving smoothly or
stop moving)
Motor from flame flicker rod
system (item 4)
The flame LED is ON, but not rotating.
Replace the motor on the flame flicker
rod.
Appliance turns off and
will not turn on
Appliance has overheated
and safety thermal switch has
tripped
Unplug power cord and allow appliance
to cool for 15 minutes, then plug in the
power cord and turn the power ON
House circuit breaker has
tripped
Reset house circuit breaker
08.19.20
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