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IMPORTANT

For questions, concerns or problems with our product please

email our customer service department:

[email protected]

 

DATED PROOF OF PURCHASE REQUIRED FOR WARRANTY SERVICE

 

WARRANTY

This product is inspected, tested and carefully packaged to minimize 
the chance of  damage during shipment. If a part (excluding light 
bulbs, glass  and fuses*) within one year from the date of purchase 
proves to be defective in material or fabrication under normal use, 
the part will be repaired or replaced. The Company’s obligation under 
the warranty is to replace or repair defective parts at our discretion. 
Any expenses or damage resulting from the installation, removal or 
transportation of the product will be the responsibility of the owner 
and are not covered by this warranty. The owner assumes all other 
risks arising from the use or misuse of the product. The warranty will 
be void if the product damage or failure is deemed by the Company 
to be caused by accident, alteration, misuse, abuse, incorrect 
installation or removal, or connection to an incorrect power source 
by the owner. The Company neither assumes, nor authorizes any 
person or entity to assume for it any obligation or liability associated 
with its products. Light bulbs and fuses are not covered under this 
warranty. If you have any questions regarding the warranty or service, 
please contact us at 

[email protected]

         

Customer Service:
JR Home Products
Unit 306 - 19100 Airport Way, Pitt Meadows, BC V3Y 0E2
Toll Free: 1-800-561-5550
E-mail: 

[email protected]

Warranty Registration Information Form / Formulaire d’enregistrement de la garantie

Registration can be completed online at 

www.jrhome.com or by mailing this form. 

Name / Nom:
Street / Adress:
City / Ville:
Province / Province:
Postal Code / Code postal:

Daytime Phone # / No téléphone jour:
Evening Phone # / No téléphone soir:

E-Mail Address / Courriel:

Product/Produit:
Place of Purchase / Lieu de l’achat:
Date of Purchase / Date de l’achat: 
Model # / No de modèle:
Serial # / Numéro de série:

You MUST register your product to receive 
warranty service.

For warranty service, contact J&R Home 
Products at the address, phone numbers listed 
below within 30 days of purchase. Be sure to 
have your sales receipt and original date of 
purchase. All warranty service will be 
coordinated by 
J&R Home Products service center.

Vous DEVEZ enregistrer votre produit pour vous 
prévaloir de la garantie.

Afin de faire valoir la garantie, communiquez 
avec J&R Home Products à l’adresse et aux 
numéros indiqués ci-dessous dans les 30 jours 
suivant la date d’achat. Ayez en main votre reçu 
et la date d’achat. Toutes les demandes liées 
aux garanties seront traitées par le centre de 
service de J&R Home Products. 

Please mail to / Veuillez poster le tout à :  Parts & Service Department, J&R Home Products Ltd.   Unit 306 - 19100 Airport Way, Pitt Meadows, BC V3Y 0E2

You MUST register your product to receive warranty service.

Si vous éprouvez des dicultés, ou si vous avez des questions ou des

préoccupations, prière de faire parvenir un courriel à notre Service à la clientèle

 

[email protected]

UNE PREUVE D’ACHAT DATÉE EST REQUISE POUR SE PRÉVALOIR DE LA GARANTIE.

AVERTISSEMENT

les risques de, dommages durant le transport. Si l’une des pièces (à 
l’exception des ampoules électriques verre et des fusibles*) s’avère 
défectueuse au niveau de sa fabrication ou de ses matériaux dans l’année 
qui suit la date de l’achat, suite à une utilisation normale, la pièce sera 
réparée ou remplacée. La Compagnie est tenue de réparer ou remplacer les
pièces défectueuses, à sa discrétion, en vertu de la garantie. Tout frais ou 
dommage résultant de l’installation, du démantèlement ou du transport du 
produit demeure la responsabilité du client et n’est pas couvert par cette 
garantie. Le client assume tout autre risque résultant de l’utilisation, correcte 
ou fautive, du produit. La garantie devient nulle si la Compagnie détermine 
que le dommage ou le mauvais fonctionnement est causé par un accident, 
une modification, une mauvaise utilisation ,un abus, une mauvaise 
installation ou un mauvais démantèlement ou un branchement à une 
source électrique inadéquate de la part du client. La Compagnie n’est pas 
responsable et n’autorise quiconque, personne ou entité légale, à accepter 
de responsabilité ou obliga-tion en son nom, en rapport avec ses produits.
* Les ampoules électriques et les fusibles ne sont pas couverts par cette 
garantie. Pour toute question en rapport avec la garantie ou le service, 
envoyez-nous un courriel à: [email protected].

Service à la clientèle :
JR Home Products
Unit 306 - 19100 Airport Way, Pitt Meadows BC V3Y 0E2
Toll Free: 1-800-561-5550
E-mail: 

[email protected]

L’enregist rement sera complet une fois que vous 
aurez posté ce formulaire ou s’inscrire en linge à: 

Vous DEVEZ enregistrer votre produit pour vous prévaloir de la garantie.

Page 2

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08.19.20

Summary of Contents for EF-WM502

Page 1: ...bserve all safety instructions and information 85 72 2 2 51 1 6 23 5 7 21 16758 7 216 217 1 1 7 6 0 18 1 5 68 7 1 3523 57 0 25 3 5621 1 85 03257 17 127 For customer service warranty issues please contact FXVWRPHUFDUH MUKRPH FRP 2ZQHU V 0DQXDO Model Number Item Number Kennedy II 42 JR 42S EF WM502 Kennedy II 50 JR 50S EF WM503 Kennedy II 60 JR 60S EF WM504 Kennedy II 72 JR 72S EF WM505 08 19 20 ...

Page 2: ...ustible materials gasoline and other flammable vapors and liquids Under no circumstances should this appliance be modified Do not use this appliance if any part has been submerged in water Immediately call a qualified service technician to inspect the appliance and to replace any part of the control system which has been in contact with water Do not operate the appliance with the glass door removed c...

Page 3: ...W Model WHP No Net Weight Gross Weight 18 KGS 25 KGS 22 KGS 30 5 KGS 26 KGS 35 KGS 31 KGS 42 5 KGS Description Electric Fireplace Type Built in or Wall Mount Voltage 120V AC Watts MAX 1500W Amps 15 AMP Grounded Circuit PRODUCT DIMENSIONS CARTON DIMENSIONS Model No A B C D E F F G H Width x Depth x Height 47 0 18 3 4 6 42 0 11 8 1 3 16 0 44 4 55 12 W X 9 45 D X 24 80 H 55 0 18 3 4 6 50 11 8 1 3 16 ...

Page 4: ...g your appliance into an electrical outlet verify that the house circuit breakers for the outlet are on 2 The appliance may emit a slight harmless odour when first used This odour is normal and it is caused by the initial heating of internal appliance elements and will not occur again 3 If your appliance does not emit heat consult the operation section of this manual for further information 4 Use w...

Page 5: ... x1 x1 x15 x19 x19 x22 x1 Bags x1 Bags x1 Bags x1 Bags D U ZDOO QFKRUV RRG 6FUHZV LUHSODFH G U VWDOV JR 50S JR 60S JR 72S 0RXQWLQJ UDFNHW x1 JR 42S x1 x1 JR 60S x1 JR 50S JR 72S JR 42S JR 50S JR 60S JR 72S x 9 x13 x13 x16 JR 42S JR 50S JR 60S JR 72S E 5HPRWH RQWURO JR 42S x1 x1 x1 x1 JR 50S JR 60S JR 72S JR 42S JR 50S JR 60S JR 72S F RJV JR 42S x5 x5 JR 60S x5 JR 72S x10 JR 50S ...

Page 6: ...m FROM THE FRONT OF THE APPLIANCE NEVER LOCATE THIS ELECTRIC APPLIANCE WHERE IT MAY FALL INTO A BATHTUB OR OTHER WATER CONTAINER WEAR SAFETY GLOVES AND SAFETY GLASSES FOR PROTECTION DURING INSTALLATION AND MAINTENANCE TO PREVENT CONTACT WITH SAGGING OR LOOSE INSULATION THE ELECTRIC APPLIANCE MUST NOT BE INSTALLED AGAINST VAPOR BARRIER OR EXPOSED INSULATION LOCALIZED OVERHEATING COULD OCCUR AND A F...

Page 7: ...ECTRIC APPLIANCE COULD VOID THE WARRANTY AND OR RESULT IN A SAFETY HAZARD IF THE INFORMATION IN THESE INSTRUCTIONS IS NOT FOLLOWED EXACTLY A FIRE OR EXPLOSION MAY RESULT CAUSING PROPERTY DAMAGE PERSONAL INJURY OR DEATH DO NOT STORE OR USE GASOLINE OR OTHER FLAMMABLE VAPORS IN THE VICINITY OF THIS OR ANY OTHER APPLIANCE THIS APPLIANCE IS HEAVY IT IS HIGHLY RECOMMENDED THAT TWO PEOPLE INSTALL THIS A...

Page 8: ...R DYRLG H SRVHG LQVXODWLRQ RU YDSRXU EDUULHUV FRPLQJ LQ FRQWDFW ZLWK WKH DSSOLDQFH 7KLV ZLOO HQVXUH FOHDUDQFH WR FRPEXVWLEOHV LV PDLQWDLQHG DOO DQJLQJ Easy installation Front maintenance For installation instructions refer to Page 9 FIG 1 237 21 XOO 5HFHVV Exchangeable trim Front maintenance For installation instructions refer to Page 11 FIG 2 237 21 Drywall Drywall Stud Wall ...

Page 9: ...l using the 8 supplied screws This bracket MUST have the hooks facing upward and be level NOTE It is strongly recommended that the mounting bracket be screwed into the wall studs where possible If the wall studs cannot be used ensure that the supplied plastic anchors are used to affix the bracket to the wall and the bracket is adequately secured 5 With the wall mounting bracket installed have two ...

Page 10: ...isture and is located at least 36 914mm away from combustible materials such as curtain drapes furniture bedding paper etc 1 Measure the appliance and create a rough in with electrical 2 Remove the front glass refer to Pages 14 for instructions 3 Hold the appliance up to ensure it will fit into the framing NOTE The slim design of our units allow FRONT VIEW TOP VIEW ...

Page 11: ...IURP WKH JODVV IURQW WHP 1R LUHER ZLWK WULP ZLGWK RSHQLQJ RSHQLQJ LUHER ZLWKRXW WULP ZLGWK RSHQLQJ EF WM502 EF WM503 EF WM504 EF WM505 NON LOAD BEARING Stud Wall 127 WR LQVWDOOHU A B and C are the suggested opening dimensions for installing the firebox into the frame wall Dimensions are subject to the constructor s final confirmation TOP VIEW ...

Page 12: ...CING ONLY A QUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE 51 1 1 Remove the cover plate from the left side of the appliance Remove the two screws as shown in FIGURE 1 FIGURE 1 2 Attach the wiring to the wire connector Please make sure the live wire Black goes into the L the neutral wire White goes into the N and the ground wire Green goes into the G 3 Replace the plate...

Page 13: ...APPLIANCE 51 1 127 LUH WKH ZDOO WKHUPRVWDW SULRU WR LQVWDOOLQJ WKH ILUHSODFH 1 Turn off circuit breaker 2 Remove cover plate located on the left side of the appliance 3 Pull the wire out and cut the inside thermostat Connect the wires to the wall thermostat as shown below Follow instructions provided with wall switch kit 9 16 2876 7 50267 7 7 50267 7 Wall Thermostat Wiring 24AWG ...

Page 14: ...ructions 2 Take out the front glass unload load the crystal and media onto the ember bed 3 Replace glass and trim Crystal Embers and Wood Logs Installation Front Glass Removal FIGURE 4 SIDE VIEW FRONT VIEW 1 Remove 4 screws on both sides Remove front glass and place it in a secure location 2 ...

Page 15: ... dark blue 1 2 Press the ember bed E3 LEDs at the brightest level Press again the heater is in OFF status indicate OF goes off after green lake green all colors automatic circulation EE in 30 seconds and OFF E0 1RWH Press the button to set temperature level press key for temperature setting if room temperature is lower than both the heating systems and the blower are OFF indicate H0 Repeat circula...

Page 16: ...econds and release the Flame Indicator will begin to flash indicating the fireplace is ready to connect to WiFi After Wifi connected the flame indicator will stay ON and will go OFF until the fireplace is power ON 3 Check for Firmware Update Before updating the fireplace s firmware please ensure you have a stable internet connection and the fireplace is powered on 1 In the app select the device yo...

Page 17: ...emorize the flame setting When you want to return to preset stage press the key once Only 1 memorized flame setting saves so any new setting will override the previous setting Indicator shows PS Display shows y4 y3 y2 y1 or y0 for off Display shows b4 b3 b2 b1 or b0 for off levels and OFF for the red flame LEDs Display shows r4 r3 r2 r1 or r0 for off 5 Press the middle button to turn on off all fl...

Page 18: ...RIC APPLIANCE TURN CONTROLS TO OFF AND REMOVE PLUG FROM OUTLET OR TURN OFF THE HOUSE CIRCUIT BREAKER TO ELECTRIC APPLIANCE RECEPTACLE DO NOT INSTALL LED LIGHT STRIPS THAT EXCEED SPECIFIED MAXIMUM WATTS THE LED LIGHT STRIPS IN YOUR APPLIANCE CAN BECOME EXTREMELY HOT ALLOW AT LEAST 10 MINUTES BETWEEN TURNING OFF THE APPLIANCE AND REMOVING THE STRIPS TO AVOID ACCIDENTAL BURNS DO NOT HANDLE THE LED LI...

Page 19: ...19 09 18 SHENGYI S12 WIFI MOOD4 MOOD3 TRAN I H1 P L M N FAN N1 H2 P N RF R N MOOD2 MOOD1 TEMP1 MOTOR R1 T IN FAN N2 ADPTER FLAME MOTOR LED4 M23 2018 07 21 FR 4 SHENGYI Y B Y E J2 YR1 27 ER1 27 B3 E2 Y2 B2 E3 Y3 B4 B1 Y1 E1 Y4 E4 J1 SO SI 12V R G B RECEIVER TEMP SENSOR HEATER N L 12V 120V FLAME LIGHT EMBER LIGHT WIFI MODULE DIN STB CLK 1 2 G A F B C E D CL SD RA8 1M FR 4 2020 07 10 SHENGYI ON OFF T...

Page 20: ...S Ref Part Description JR 42S JR 50S JR 60S JR 72S 1 Front glass FG42 FG50 FG60 FG72 2 Flame PP board PP42 PP50 PP60 PP72 3 Touch panel circuit board RA8 1M RA8 1M RA8 1M RA8 1M 4 Flame system flicker rod RB42 RB50 RB60 RB72 5 LED circuit board FLDXX FLDXX FLDXX FLDXX 6 Main circuit board LRC27 LRC27 LRC27 LRC27 7 Heater Blower system FRT30 306 FRT30 306 FRT30 306 FRT30 306 8 Flame motor 120v 10 1...

Page 21: ...nts Be sure to vacuum up any broken glass from inside the appliance before operation Replacement Parts Diagram FAILURE TO POSITION THE PARTS IN ACCORDANCE WITH THIS MANUAL OR FAILURE TO USE ONLY PARTS SPECIFICALLY APPROVED WITH THIS APPLIANCE MAY RESULT IN PROPERTY DAMAGE OR PERSONAL INJURY WARNING 14 10 15 ...

Page 22: ...oard Noise from flame flicker rod assembly motor Lack of lubricant or defect Replace the motor Internal wiring is losing and fall in between the flicker rod and the back wall that cause the friction noise Re wire and fix the wiring to prevent the wiring from falling Heater not blowing Motor from heater assembly If motor is not working the blower doesn t rotate it will cause the heater overheated T...

Page 23: ...wire connections are not cor rect if applicable Check plug and plug it into a 120V outlet Check the hard wire connections if applicable Appliance has overheated and safety thermal switch has tripped Unplug power cord and allow appliance to cool for 15 minutes then plug in the power cord and turn the power ON Circuit board is burnt out Inspect the circuit board and replace it if necessary Remote co...

Page 24: ... enregistrer votre produit pour vous prévaloir de la garantie Afin de faire valoir la garantie communiquez avec J R Home Products à l adresse et aux numéros indiqués ci dessous dans les 30 jours suivant la date d achat Ayez en main votre reçu et la date d achat Toutes les demandes liées aux garanties seront traitées par le centre de service de J R Home Products Please mail to Veuillez poster le to...

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