22
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
Cleaner picks up
moveable rugs or
is hard to push
• Wrong nozzle height
setting
• Use lower power level
(on light-weight
moveable rugs)
• Adjust nozzle height
• Reduce the power level
Brush on
Pet Handi Mate
®
will not run when
attached
• Dirty brush or
brush roll
• Obstruction in turbine
air path
• Low suction from
vacuum cleaner
• Clean the inside of the
Pet Handi Mate
®
See page 18
• Clean the inside of the
Pet Handi Mate
®
. See page 18
• Check for clogs. See page 20
Check for dirty filters on
vacuum cleaner. See pages
15–17
TROUBLESHOOTING
Poor dirt pickup
• Full or clogged dust
bin
• Dust bin improperly
installed
• Wand not installed
properly
• Clogged hose or
nozzle
• Belt broken/not
installed properly
• Thermal protector
activated
• Agitator overload
protector activated
• Hole in hose
• Worn agitator
• Empty dust bin and clean
filters
• Make sure all dust bin
components and filters are
installed correctly
• Make sure the wand is
installed correctly
• Check for clogs. See
page 20
• Check belt, and replace if
needed. See page 19
• Allow the vacuum cleaner to
cool down. See page 14
• Unplug the vacuum cleaner
and check the agitator for
obstructions. Press the reset
button
• Inspect hose carefully.
Replace if needed
• Contact service
Dust escapes the
dust bin
• Dust bin improperly
installed
• Dust bin lid not fully
closed
• Dust bin bottom is
not latched
• Make sure all dust bin
components and filters are
installed correctly
• Check dust bin lid
• Make sure dust bin bottom
is closed and latched
Agitator “ON/OFF”
LED Flashing
• Obstruction in agitator
• Turn off and unplug vacuum
cleaner, then check the
agitator for obstructions
Vacuum has
unusual odor
• New machine, needs
break-in time
• Vacuum needs run time
possibly as long as 3 hours
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