35
Before You Call
CONCERN
POTENTIAL CAUSE
COMMON SOLUTION
AUTOMATIC ICE MAKER
Ice maker is
not making
any ice.
•
Ice maker is turned off.
• Refrigerator is not
connected to water line or
water valve is not open.
• The water supply line is
kinked.
•
The water filter is not
seated properly.
•
The water filter may be
clogged with foreign
material.
• Saddle valve on cold water
pipe is clogged or restricted
by foreign material.
• Turn on ice maker. For the freezer ice
maker, lower the wire signal arm.
• Connect the unit to the household water
supply and ensure the supply valve is
open.
• Ensure that the supply line does not kink
when the refrigerator is pushed into
place against the wall.
•
Remove and reinstall the water filter. Be
sure to push the filter firmly so that you
hear it lock solidly into position.
• If water dispenses slowly or not at all, or
if the filter is six months old or older, it
should be replaced.
•
Turn off household water line valve.
Remove valve. Ensure that valve is not a
self-piercing saddle valve. Clean valve.
Replace valve if necessary.
Ice maker is
not making
enough ice.
• Ice maker is producing less
ice than you expect.
•
The water filter may be
clogged with foreign
material.
• The water supply line is
kinked.
• Saddle valve on cold water
pipe is clogged or restricted
by foreign material.
• Freezer ice makers will produce
approximately 2.5 pounds of ice every
24 hours depending on usage conditions.
• If water dispenses slower than normal, or
if the filter is six months old or older, it
should be replaced.
• Ensure that the supply line does not kink
when the refrigerator is pushed into
place against the wall.
•
Turn off household water line valve.
Remove valve. Ensure that valve is not a
self-piercing saddle valve. Clean valve.
Replace valve if necessary.
Freezer ice
maker will
not stop
making ice.
• Ice maker wire signal arm
is being held down by some
package in the freezer that
has fallen against the ice
maker.
• Move the item and release wire signal
arm. Remove any ice cubes that may
have frozen together over the wire signal
arm.