Kenmore 110.2513*410, Use & Care Manual

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16
TROUBLESHOOTING
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Not cleaning or
removing stains (cont.)
Adding detergent on top of load. Add detergent, oxi products and color-safe bleach to the bottom
of the basket before adding the load items.
Not using HE detergent or using too
much HE detergent.
The suds from regular detergent can keep washer from operating
correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow manufacturer’s directions
based on load size and soil level.
Not using correct cycle for fabric
type.
Use a higher soil level cycle option and warmer wash temperature
to improve cleaning.
Use Heavy Duty cycle for tough cleaning. See the “Cycle Guide” to
match your load with the best cycle.
Not using dispenser. Use dispenser to avoid chlorine bleach staining.
Load dispenser before starting a cycle.
Do not add products directly onto load.
Not washing like colors together. Wash like colors together and remove promptly after the cycle is
complete to avoid dye transfer.
Not selecting Fabric Softener-On. Always select “On”, when selecting Fabric Softener option. Cycles
that use spray rinsing will add additional water for proper fabric
softener dispensing when “On” is selected.
Incorrect dispenser
operation
Clogged dispenser. Use only liquid chlorine bleach in the bleach dispenser.
Fabric damage Sharp items were in pockets during
wash cycle.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Strings and straps could have tangled. Tie all strings and straps before starting wash load.
Items may have been damaged
before washing.
Mend rips and broken threads in seams before washing.
Fabric damage can occur if washer
is tightly packed.
Load items in loose heaps evenly around the washplate. Load with
dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 items after washer is started.
Liquid chlorine bleach may have been
added incorrectly.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser when loading
and unloading washer.
Garment care instructions may not
have been followed.
Always read and follow garment manufacturer’s care label
instructions. See the “Cycle Guide” to match your load with the
best cycle.
Odors Clean Washer maintenance not done
as recommended.
Run the Clean Washer with bleach cycle monthly. See “Washer
Care” in Washer Maintenance.
Unload washer as soon as cycle is complete.
Using wrong or too much detergent. Use only HE detergent. Be sure to measure correctly. Always follow
the manufacturer’s directions.
See “Washer Care” section.
Lid locked light is
flashing
The lid is not closed. Close the lid. The washer will not start or fill with the lid open.
A cycle was stopped or paused using
the Start/Pause button.
The washer may still be spinning. The lid will not unlock until the
basket has stopped spinning. This may take several minutes if
washing large loads or heavy fabrics.
Single-dose laundry
packet not dissolving
Adding laundry packet incorrectly. Be sure laundry packet is added to washer basket before
adding clothes. Do not add packet to dispensers. Follow the
manufacturer’s instructions to avoid damage to your items.
First try the solutions suggested here for assistance and to possibly avoid a service call.