Keenon Robotics Co.,Ltd
19
Appendix
List of Exceptions and Clearing of Faults
Fault
Phenomenon
Possible Causes and Solutions
The robot cannot
start normally
1. There is not enough electricity, and the user should connect
the robot for charging via the adapter.
2. For other reasons, please contact customer service
personnel.
The robot cannot
be charged normally
1. The position of charging pile moves. Please place the
charging pile at the initial setting position
2. The charging pile is not connected to the power supply, and
the user should connect the charging pile to the power supply.
3. The charging pile is blocked, etc., and the user should
ensure that there is no blocking object in front of the charging pile.
4. For other reasons, please contact customer service
personnel.
The robot cannot
move or navigate
1. The robot is in the blind area of the map. The user should
turn off the robot and push it to the vicinity of the charging pile to
start navigation again.
2. The vision module is covered, and the user should ensure
that the vision positioning module is not covered.
3. Radar failure of the robot occurs, and the user should check
whether the radar rotates normally.
4. The collision switch of the robot is faulty, and the user
should check whether the collision switch is squeezed or not.
5. For other reasons, please contact customer service
personnel.
