Appendix
Using Keitai Sagasete Anshin (Keitai
Search) Service
You can use the Keitai Sagasete Anshin (keitai search) service to have
the Customer Service Center find your au phone's approximate
location if misplaced or lost.
The locationing setting on the product is preset to "Allow" to allow it to
be found.
◎
For detailed descriptions, refer to the "Full Instruction Manual"
(Japanese) available on the au homepage.
After-Sales Service
■
When Asking for Repair
For repair, contact Keitai Guarantee Service Center.
During the
warranty
period
Repairs will be done based on the Company's terms
of services of the free-of-charge repair warranty
described on the warranty card.
Outside the
warranty
period
We shall repair the product for a charge as requested
by the customer if repair renders it usable.
◎
Before handing in the product for repair, make a backup of the
contents of memory since they may disappear during repair.
Note that the Company shall not be liable for any damages and
loss of income should the contents of memory be altered or lost.
◎
Recycled parts that meet the Company's quality standards are
sometimes used for repair.
◎
au cell phones collected by Replacement cell phone delivery
service which you used before are recycled to cell phones for
replacement after repairs. Also parts replaced by au after-sales
service are collected and recycled by the Company. They are not
returned to customers.
◎
Instances where the product has been changed, modified, or
analyzed (including software modification or analysis (including
rooting, etc.) reverse-engineered, reverse-compiled, or
reverse-assembled) or has been repaired at a location other than
an authorized repair location designated by the Company may
not be covered by warranty or may prevent the product from
being accepted for repairs.
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