7.
Notices and after-sales service
7.1. After-Sale Service Terms and Conditions
1) Please use the genuine accessories supplied by original factory to
avoid unexpected damage. The product will have its warranty void if
you fail to use the product following the correct guidelines or connect
incompatible accessories.In this regard, the company should not be
liable for such losses.
2) The product will have its warranty void if you disassemble or
modify the helmet shell.
3) This product requires the power to be turned off during the
charging process.The product will have its warranty void if you use
the product while it is being charged and cause damage.
4) In the principle of continuous improvement and development, the
company can revise the operation manual without notifying the user
in advance.
7.2. Customer service policy under warranty
1) The warranty period of the product is 1 year from the date of
product acceptance.During the warranty period, the company is
responsible for free repair or replacement if the product has any
quality problems NOT caused by improper use.After the warranty
period ends, the company will actively cooperate with the customer
for repair and debug within the period agreed by the two parties, and
the costs incurred shall be paid by the customer.
2) After receiving the fault report, the maintenance will provide
online consulting and solution to ensure the product return to service
for our end customers.
3) Damage to the product and its subsidiary systems, due to non-
quality reasons such as incorrect use and sabotage, are not covered by
the warranty.
4) Under any circumstances, the company will not bear any
responsibility regarding personal injury or properties losses of the
users or any other third party caused by non-product quality problems.
31
