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KATflow 210
7 Troubleshooting
COMM HS1 ERR
Hardware
Internal communication
error
Power on/off, otherwise
call customer support
COMM READ AVE
ERR
Hardware
Internal communication
error
Power on/off, otherwise
call customer support
COMM READ RAW
ERR
Hardware
Internal communication
error
Power on/off, otherwise
call customer support
COMM READ HIS-
TORY ERR
Hardware
Internal communication
error
Power on/off, otherwise
call customer support
COMM CRC ERR
Hardware
Internal communication
error
Power on/off, otherwise
call customer support
SENSOR COUP-
LING ERR
Application
Weak sensor coupling,
low SNR
Recouple sensors,
check installation, re-
duce number of
passes, look for other
location, then have a
cup of tea and call cus-
tomer support!
7.1 Data download difficulties
If difficulties are encountered downloading the logger data : -
●
Check that the flowmeter is switched on and not in measurement mode.
●
Check that the same number COM port is allocated in the “Device
Manager” (or equivalent) as is set in the software.
●
Check that the settings (baud, parity, word length, stop bits) are identical.
●
Use the supplied connectors – whether connecting to a 9-pin COM port or
converting from serial communication to a Universal Serial Bus (USB).
●
Is the logger in "Wrap" mode? If "yes", use a terminal program and the
"Log download" command. If "No", software may also be used.
41
Table 6: Error messages