INSTALLATION, PREVENTATIVE
MAINTENANCE, AND OTHER
SERVICES
Subject to resource availability, KSEA may,
in its sole discretion, (i) install and setup the
product, perform preventative maintenance
services, provide onsite or remote trouble-
shooting services and other services, (ii)
provide software updates and (iii) provide
loaners in case of back orders.
TRAINING
To the extent reasonable as to the com-
plexity and quantity of products, KSEA will
provide training regarding the proper use
of products at or near the time of delivery or
installation, as applicable. KSEA may also
provide additional training regarding the
proper use of products upon Customer’s
request, in KSEA’s sole discretion and sub-
ject to availability of KSEA personnel.
REPAIR PROGRAM
If repairs become necessary, for other than
damages incurred during initial shipment,
the Customer must follow the RMA proce-
dure set forth in the "Return Policy" in
Section 6, above. Warranty repairs will be
made without charge (see "Warranty
Policy," Section 10 below, for covered
repairs). All other repairs are subject to
KSEA's applicable standard repair or
exchange charges. If requested, Customer
will be advised of the estimated cost of the
repair work or a product exchange before it
is undertaken. All repairs carry a 90 day
warranty. Exchange products carry the
applicable KARL STORZ product warranty.
If the damaged product is not returned
within thirty (30) days of receipt of the
replacement product, Customer will be
invoiced for the full list price of the replace-
ment. Subject to the availability of product,
KSEA may, in its sole discretion, provide
Customer with loaner product while non-
warranty repairs are being made. Subject
to resource availability, KSEA may, in its
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