K-3 & K-4 Series Owner’s Manual
Page 30
TROUBLESHOOTING GUIDE
THE FOLLOWING INFORMATION IS FOR FACTORY AUTHORIZED SERVICE FACILITIES AND FACTORY
QUALIFIED SERVICE PERSONNEL ONLY.
KAP MEDICAL can provide technical support to factory qualified technical personnel. Contact KAP MEDICAL service
department for more information.
PROBLEM
CAUSE
SOLUTION
A. Mattress not inflating
properly
1. Mattress hose disconnected
2. Air hose kinked or split
3. Major leak in the air cushion
or overlay pad
4. Kinked or split manifold
5. Control unit not working
6. Blower malfunction
1. Connect hose connectors and
lock them in place
2. Unkink hose or replace split hose
3. Replace leaking air cushion or
overlay pad
4. Unkink manifold or replace split
manifold
5. Send control unit back to factory
for repair
6. Send control unit back to factory
for repair
B. No Power
1. Control Unit OFF
2. Power cord disconnected
3. No power in the power
source
4. Power outage
5. Blown fuse
1. Check power source and turn
unit on
2. Connect cord to power source
3. Check power source has power
and turn it “ON”
4. Wait till the power source has
power
5. Send control unit back to factory
for repair
C. Control Unit not
responding
1. Unit locks up
1. Unplug power cord from control
unit, wait 15 minutes and plug
cord back to reset the control unit
PREVENTIVE MAINTENANCE
It is important to periodically test the control unit to verify its functionality. If the units air pressure reading is out of
specification it can result in poor or reduced patient support.
PLEASE CLEAN FILTER EVERY 3 MONTHS OR WHENEVER DIRTY. Remove the 2 filter screws from the
back of the unit and separate filter foam. Wash filter foam using soap and water. Dry and replace filter
back on the unit and fasten screws.
NOTE: All preventive maintenance service, performance and electrical tests, or repairs should be
performed only by factory authorized and qualified technical personnel.
ACCESSORIES
K-140 (SAC):
Foot (Heel) Support Air Cushion
K-136:
Standard size quilted breathable nylon Top Sheet.
K-136TS39, K-136TS42, K-136TS48, K-136TS54, and K-136TS60: Bariatric size quilted breathable top sheets.
Call factory for additional accessories.
Note:
To place an order or for questions regarding KAP Medical’s Therapy Systems and its warranties, please call
KAP MEDICAL customer service at 951 340 4360
Email: [email protected] or [email protected]
