15
CUSTOMER CARE PROGRAM
Service and maintenance in accordance with the Service Maintenance Schedule on page 17 is essential in
ensuring the prolonged useful life of your cooler, and help ensure it operates at optimum efficiency. Seasonal
Maintenance is required only if you have a cooler fitted with a bleed system (i.e. no drain valve). Coolers fitted
with a drain valve do not require Seasonal Maintenance� More frequent routine maintenance may be necessary
where the cooler is installed in harsh environments, or in non-residential applications�
NOTE
Service maintenance is not covered under warranty and is a chargeable service. All coolers must
have safe and reasonable access and be installed in compliance with the installation instructions
supplied with the unit. Some installations may require two service personnel to attend, in
accordance with Health & Safety requirements.
SAVE A SERVICE CALL
Service calls can often be avoided! If you feel your cooler is not operating property, please check these possible
causes first:
General Troubleshooting
•
Check the water supply to the unit is turned ON�
•
Ensure the pump is operating and visually check the pads for even water distribution�
•
Check that the number of doors and windows open is sufficient within the targeted cooling area. Too many or
not enough doors and windows opened in the targeted area could result in inadequate ventilation� This could
result in poor cooling performance�
•
Check that the fan operates and air is coming out from the duct outlet�
•
Check that the filter pads are not damaged and/or the material hasn’t deteriorated.
•
If external weather conditions are excessively humid, the cooler may not perform at its optimal cooling level.
If the fan will not start.
•
Check if the power is ON�
•
Check if the Wall Control is turned ON, and set the comfort level that requires the Cooler fan to operate�
•
Check that the fan is not in Time Delay Mode caused by: pre-programmed times for the motorised drain to open,
the Cooler’s tank to fill with water, or a pre-wet of the filter pads.
NOTE
The usual time delay can be up to 8 Minutes.
•
Check the fuse in the meter box.
The unit will not turn on
•
Check the circuit breaker has not been tripped - if so reset it� Reset the Cooler at the power supply�
The unit is blowing warm air
•
Check the water supply tap is turned on at the unit� Check the pump has been selected on the wall control
The wall control display is blank
•
Check there is power to the power point with another appliance� Check the circuit breaker has not been tripped
- if so reset it�
The unit is not cooling very well
•
Check the water supply tap is turned on at the Cooler
•
Check the pump has been selected on the wall control�
•
Check sufficient door and/or windows have been opened. Refer to exhaust requirements covered in
"Before
Operating Your Evaporative Cooler" on page 6�
CARE & MAINTENANCE
