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Rinnai will determine in its sole discretion, which classification the Product fits into and the corresponding Warranty
that shall apply�
2�2 An Authorised Service Representative will repair or replace, at its option, the Product or any part of the
Product that its examination shows to be defective. The repair or replacement shall be performed during
Normal Business Hours by an Authorised Service Representative� Repair by persons other than an Authorised
Service Representative may void the Warranty�
2�3 The Warranty of the Product requires that, in addition to all other conditions, the Purchaser conducts regular
and/or preventative maintenance as may be specified by Rinnai (e.g. Operating Instructions) and required by
the level of usage and the usage environment, including the use of correct and uncontaminated refrigerants
and lubricants�
3. CONDITIONS OF WARRANTY
3�1
The Purchaser may only obtain the benefit of the Warranty if the Purchaser:
a) maintains and services the Product in accordance with the instructions set out in the service section
of the relevant Service or Owner’s Manual; b) complies with clause 7 below (titled "Purchaser's
Responsibilities");
b)
notifies Rinnai within 30 days of a defect developing, that a claim is being made under this Warranty; and
c) provides, in support of the claim made under this Warranty, a Proof of Purchase�
3�2 This document represents the only Warranty given by Rinnai and no other person or organisation is authorised
by Rinnai to offer any alternative�
4. EXCLUSIONS
4�1 This Warranty does NOT cover:
a) damage, problems or failure resulting from improper operation and/or inadequate maintenance by the
Purchaser (refer Purchaser’s Responsibilities section below);
b) damage, problems or failure resulting from improper or faulty installation� The Product must be installed
by a Qualified Installer in accordance with applicable regulations. Where applicable, Certificate(s) of
Compliance must be obtained by the purchaser from Qualified Installer and present it to the Authorised
Service Representative;
c)
damage, problems or failure caused by factors external to the Product including, but not limited to, faulty
or poor external electrical wiring, incorrect or faulty power supply, voltage fluctuations, over voltage
transients or electromagnetic interference,inadequate or faulty gas, drainage services, or water services,
including water pressure, and non potable water;
d)
damage, problems or failure caused by acts of God, fire, wind, lightning, flood, storm, vandalism,
earthquake, war, civil insurrection, misuse, abuse, negligence, accident, pests, animals, pets, vermin,
insects, spiders or entry of foreign objects or matter into the Product such as dirt, debris, soot or moisture;
e) damage, problems or failure caused by weather including, but not limited to, hail, salt or other corrosive
substances;
f) Product which has been installed in a portable or mobile building, structure or application including, but
not limited to, a caravan or boat;
g)
Product which is being re-installed at a location other than the original site;
h)
any consumable item supplied with the Product including, but not limited to, an air filter, battery, fan belt,
igniter or cooler pad;
i) installation of third-party components that may be attached to the Product� These include, but are
not limited to, control wiring, ducting, return air filter(s) grille, register, diffuser, zone motors, controls/
thermostats, pipe work and fabricated or added components� These items remain solely the responsibility
of the Qualified Installer;
j) installations where electrics/electronics may be subjected to moisture/chemicals (e�g� swimming pools
or nurseries);
k)
any repair, which is needed as a result of an accident, misuse, abuse or negligence;
l)
Product that is utilised in an environment (indoor and outdoor) outside its specified operating range; and
m) fair wear and tear to the Product�
