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INSTALLATION GUIDE - REMOTE ACCESS CONTROLLER RAC 4XT • PK3191_10_14
6.0 Annex D
Quick Troubleshooting Guide
2. Card Reading Troubleshooting
Symptom
Action
Swipe reader green Arrow LED is OFF
- Verify that the RAC 4XT is powered.
- Verify the wiring to the card reader.
Initialization card not accepted
-
If the Initialization LED (D41) on the RAC 4XT
controller is ON:
• The RAC 4XT has already been initialized. To
re-initialize the reader, follow the procedure
described in section 5.3 “Hotel ID Re-
initialization”.
-
If the Initialization LED (D41) on the RAC 4XT
controller is OFF:
• As per section 5.2 “Hotel ID Initialization”, create
a new Initialization card with the FDU or ATLAS
and swipe it in the card reader. The Initialization
LED (D41) should now be on.
No feedback on reader when using a
programmed card.
-
Verify that the RAC 4XT controller is active: the
Functionality 1 (D45) and Functionality 2 (D46) LEDs
should blink. If not, reset the RAC 4XT Controller:
press the Reset switch (SW1) or disconnect and
reconnect the power.
- Verify the wiring to the reader.
- As a card is being used with the reader, verify that
the data present LED (D34 - Ingress, D35 - Egress)
illuminates during use.
- Verify that the card is encoded properly.
- Verify that the time is correct, both on the RAC
4XT and the FDU (or Atlas). If not, do a Reset Lock
Time.
- Re-program the RAC 4XT.
No response to valid Contactless keycard
LED stays solid green.
- Verify that the Contactless reader is wired properly
including the required jumper wires as per Annex
A, Table 9.
3. External Inputs Troubleshooting
Symptom
Action
Request to Exit does not work
-
Verify that the REX LED (D33) on the RAC 4XT
controller turns on when the button is pressed. If
not, verify the wiring to the Request to Exit button.
Remote Unlock does not work
- Verify that the Remote Unlock LED (D36) on the RAC
4XT controller turns on when the button is pressed. If
not, verify the wiring to the Remote Unlock button.
Tamper Alarm is not audited
- Verify that the Tamper Alarm LED (D53) on the RAC
4XT controller turns on when the button is pressed.
If not, verify the wiring to the Tamper Switch.
