29
7 Troubleshooting
es
fr
en
it
fr
pt
en
7 Troubleshooting
Problem
Cause/Result
Action
Insufficient foam is
produced when the milk
is frothed or milk sprays
from the dual spout.
The dual spout is dirty.
T
Clean the milk system in the dual spout
(see Chapter 5 ‘Maintenance – Cleaning the
milk system’).
T
Dismantle and rinse the dual spout (see
Chapter 5 ‘Maintenance – Dismantling and
rinsing the dual spout’).
Coffee only comes out
in drips when it is being
prepared.
Coffee or ground coffee has
been ground too finely and
is blocking the system. The
water hardness may not
have been correctly set.
T
Put the grinder on a coarser setting or use
coarser ground coffee (see Chapter 2
‘Preparation – Adjusting the grinder’).
T
Perform descaling (see Chapter 5
‘Maintenance – Descaling the machine’).
‘Fill water tank’
is not
displayed although the
water tank is empty.
There is a lot of limescale in
the water tank.
T
Descale the water tank (see Chapter 5
‘Maintenance – Descaling the water tank’).
Grinder is making a very
loud noise.
There are foreign objects in
the grinder.
T
Contact customer support in your country
(see Chapter 11 ‘JURA contact details / Legal
information’).
‘Error 2’
or
‘Error 5’
is
displayed.
If the machine has been
exposed to the cold for a
long period of time, heating
may be disabled for safety
reasons.
T
Warm the machine at room temperature.
Other
‘Error’
messages
are displayed.
–
T
Switch the ENA off with the On/Off
button
Q
. Contact customer support in
your country (see Chapter 11 ‘JURA contact
details / Legal information’).
E
If you were unable to solve the problem,
contact customer support in your country
(see Chapter 11 ‘JURA contact details / Legal
information’).
