or are covered under warranty, and need post-sales technical support, you can access
our tools and resources online or open a case with JTAC.
•
JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the
JTAC User Guide
located at
http://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf
.
•
Product warranties—For product warranty information, visit
http://www.juniper.net/support/warranty/
.
•
JTAC hours of operation—The JTAC centers have resources available 24 hours a day,
7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with the
following features:
•
Find CSC offerings:
http://www.juniper.net/customers/support/
•
Search for known bugs:
•
Find product documentation:
http://www.juniper.net/techpubs/
•
Find solutions and answer questions using our Knowledge Base:
•
Download the latest versions of software and review release notes:
http://www.juniper.net/customers/csc/software/
•
Search technical bulletins for relevant hardware and software notifications:
https://www.juniper.net/alerts/
•
Join and participate in the Juniper Networks Community Forum:
http://www.juniper.net/company/communities/
•
Open a case online in the CSC Case Management tool:
To verify service entitlement by product serial number, use our Serial Number Entitlement
(SNE) Tool:
https://tools.juniper.net/SerialNumberEntitlementSearch/
Opening a Case with JTAC
You can open a case with JTAC on the Web or by telephone.
•
Use the Case Management tool in the CSC at
.
•
Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).
For international or direct-dial options in countries without toll-free numbers, see
http://www.juniper.net/support/requesting-support.html
xi
Copyright © 2012, Juniper Networks, Inc.
About This Topic Collection
Summary of Contents for WLA Series
Page 8: ...Copyright 2012 Juniper Networks Inc viii WLA532E Access Point Hardware Documentation ...
Page 12: ...Copyright 2012 Juniper Networks Inc xii WLA532E Access Point Hardware Documentation ...
Page 14: ...Copyright 2012 Juniper Networks Inc 2 WLA532E Access Point Hardware Documentation ...
Page 26: ...Copyright 2012 Juniper Networks Inc 14 WLA532E Access Point Hardware Documentation ...
Page 32: ...Copyright 2012 Juniper Networks Inc 20 WLA532E Access Point Hardware Documentation ...
Page 34: ...Copyright 2012 Juniper Networks Inc 22 WLA532E Access Point Hardware Documentation ...
Page 40: ...Copyright 2012 Juniper Networks Inc 28 WLA532E Access Point Hardware Documentation ...
Page 42: ...Copyright 2012 Juniper Networks Inc 30 WLA532E Access Point Hardware Documentation ...
Page 46: ...Copyright 2012 Juniper Networks Inc 34 WLA532E Access Point Hardware Documentation ...
Page 54: ...Copyright 2012 Juniper Networks Inc 42 WLA532E Access Point Hardware Documentation ...
Page 90: ...Copyright 2012 Juniper Networks Inc 78 WLA532E Access Point Hardware Documentation ...
Page 92: ...Copyright 2012 Juniper Networks Inc 80 WLA532E Access Point Hardware Documentation ...