39
JBP-RR-MANUAL |
©
2022 JUICED BIKES
38
JBP-RR-MANUAL |
©
2022 JUICED BIKES
TROUBLESHOOTING
BASIC TROUBLESHOOTING
SYMPTOMS
POSSIBLE CAUSES
SOLUTIONS
Throttle and pedal
assist not working
• Battery off
• Battery installation
• LCD display not on
• Discharged battery
• Brake sensors
engaged
• Turn on battery
• Reseat battery
• Turn on LCD display
• Charge battery
• Inspect brake lever
Reduced speed
• Low battery power
• Charge battery
Reduced battery range
• Low battery power
• Low tire pressure
• Heavy load on bike
• Driving on rough
terrain
• Using throttle only
• Charge battery
• Inspect tire
• Adjust bike load
• Adjust route
• Include pedal assist
use
Battery does not charge
• Charger not properly
connected
• Battery temperature
• Damaged charger
• Issue with battery
• Inspect connections
• Visit our website for
best practices
• Replace charger
• Contact Support
Team
E-bike making strange
noises
• Loose hardware
• Issue on drivetrain
• Issue with motor
• Tune-up and
inspection needed
• Maintenance needed
• Contact Support
Team
For additional troubleshooting, go to our FAQ section on our
website at:
https://support.juicedbikes.com/troubleshoot
Or contact us at:
https://juicedbikes.com/contact
WARRANTY
JUICED BIKES WARRANTY
https://www.juicedbikes.com/pages/warranty
At Juiced Bikes, we take great pride in the quality and durability
of our products. We’re confident that you will be impressed as
well, and we stand behind all of our products.
Every e-vehicle we sell is covered by a limited warranty against
manufacturing defects subject to the terms below:
COVERED PRODUCTS
•
This warranty applies only to products, parts, and
components (hereafter PRODUCTS) that have been
manufactured, assembled, or sold in new condition by
Juiced Bikes/Juiced Riders, Inc. (hereafter, JUICED).
•
This warranty applies only to replacement/repair of
PRODUCTS in case of a manufacturing flaw in materials or
workmanship, in accordance with the Scope of Warranty
Service, and subject to any and all exclusions, limitations,
and procedures explained below.
•
This warranty is
not transferable in any way
and may not
be exercised by anyone other than the original retail buyer
(hereafter BUYER) of the PRODUCTS, only if the BUYER
has retained constant ownership of the PRODUCTS since
their original purchase of the PRODUCTS and only to
PRODUCTS purchased in
new condition
either:
WARRANTY PERIOD
•
Battery packs are covered for a period of 1 year on
manufacturer defects only. We DO NOT cover wear and
tear or USAGE on your battery.
•
Other electronic components are covered under warranty
for a period of 1 year from the date of purchase.
•
Bicycle frames are covered by a 1-year warranty against
manufacturing defects.
•
Mechanical components are covered by a 1-year warranty
against manufacturing defects.
•
For all PRODUCTS, this warranty expires 1 year from the
date the PRODUCTS were delivered to the BUYER unless
excluded from warranty or otherwise voided from coverage
under warranty.
•
New Bike Guarantee - we offer full replacement of
defective parts with free shipping within the first 30
days of your bike order. After 30 days the customer is
responsible for all return shipment costs to Juiced. Juiced
Bikes will pay for shipping to the customer only.
WARRANTY EXCLUSIONS
The intent of this warranty is to ensure that the BUYER of
any
new
PRODUCTS sold by JUICED or any JUICED product
sold by an authorized JUICED dealer will receive a quality
product, free of manufacturing flaws. This warranty should not
be considered to be an insurance policy against any damage
occurring after the products are received, nor as explicit
or implicit acceptance by JUICED of responsibility for the
consequences resulting from the failure of any PRODUCTS,
irrespective of whether the failure itself is covered by this
warranty.
7
In addition, the following situations are excluded from this
warranty or lead to exclusion from this warranty:
•
Warranty claims not made in accordance with Warranty
Claims Process (explained below)
•
PRODUCTS with technical alterations that have been
made without the approval of the manufacturer
•
PRODUCTS with alterations to or additions to which use
incompatible or non-original parts
•
Damage to or failure of PRODUCTS resulting from weather
or ordinary wear and tear.
•
Theft, robbery, vandalism, intentional damage, damage
resulting from bumps and scrapes after possession of the
PRODUCTS has been transferred to the BUYER.
•
PRODUCTS that haven’t been manufactured or sold by
JUICED
•
Incidental/consequential damage or injury
•
PRODUCTS that have been used or transported
inappropriately or improperly (e.g., by loading a JUICED
bike above the maximum weight recommendation)
•
PRODUCTS with damage resulting from improper
maintenance (e.g., storing battery fully discharged over the
winter)
•
Any electrical component that has been opened, altered,
partially disassembled, or completely disassembled except
by JUICED or an authorized JUICED dealer.
•
Any PRODUCTS that have been disassembled in a manner
