JollyLine JL43700, User Manual

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ENGLISH
Troubleshooting
There can be different causes for the abnormal operation of the appliance. The receiver may hang, in which
case unplug it and wait 30 seconds before reinserting it.
If the appliance does not work properly, refer to the following tables for possible solutions.
Problem Possible cause Solutions
The front panel display
does not turn on
Lack of tension Make sure the power cord is properly inserted
into a powered outlet
Verify that the switch is turned on
No image or sound
The cables connecting the
TV and the decoder are
not connected correctly Check that the output signal cable is well
connected (SCART or HDMI). Also check the
antenna cable.
TV mode is incorrect Make sure you have selected the correct input
signal on the TV (SOURCE or INPUT key on the
TV remote control)
Incorrect video definition Press V-FORMAT on the remote control and
select a video resolution that allows correct
viewing
Intermittent picture and
audio
Insufficient signal
strength Check that the antenna cable is well connected,
and that the quality of the video signal is
adequate.
Electrical interference Check that the antenna cable is completely
shielded
No audio
The receiver or TV is in
silent mode Disable silent mode using the MUTE button
Volume level too low Check that the volume level of the set-top box
and television are adequate
Audio CODEC is not
supported While watching multimedia content, audio
encoding may not be supported (while video
encoding may be) and movies may appear
without audio. The file is not completely
readable.
Remote control not
working
Batteries not inserted Insert the batteries into the remote control
Low battery Replace the batteries
Polarity reversal of
batteries Check that the batteries have been inserted
according to their correct polarity, as indicated
on the bottom of the battery compartment.
The remote control is out
of its operating range Approach and point the remote control directly
at the appliance.
Media files on the USB
stick are not played
The files are not of the
supported format Only some formats are supported
The compression codec is
not supported Only some codecs are supported