BP-900KII User's Manual
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Jamming during
printing
1. Turn off the printer, and turn over the upper cover.
2. Lift up the upper frame with the lever, and lock the lever to make sure
the upper frame is fixed.
3. Pull out the buckles on both sides of PF part, turn over the PF part,
and then take out the jammed paper.
4. After taking out the jammed paper, close the PF part and make sure
the buckles on both sides are locked.
5. Push the upper frame at the position which has the “PUSH” label,
lock the upper frame with the lower frame, then close the upper
cover. And then restart the printer.
Printing is faint
colors
1. If the belt color is faint, please replace the ribbon cartridge.
2. Make sure the ribbon cartridge is installed correctly, and make sure
the belt is installed between print head and the ribbon mask.
Dots missing
1. Check whether the ribbon cartridge is installed correctly.
2. Check the pin state with the PIN test, please refer to the PIN TEST
chapter for detail information. If any print pin abnormity is occurs,
please contact the dealer or service centre.
Paper dirt
Belt is off the print head, please reinstall the belt.
Paper jam
The flat and straight paper path is specially design for your large quantities of document printing
without trouble. The following reasons may lead to paper jam.
1. The paper feed channel blocks.
2. Paper with staple, clip or other paper.
3. Paper is crimp or abnormity.
4. Paper is too thick or too many plies.
5. Bad quality of multipart paper.
When paper jam, please do as following steps:
1. Shut down the power and open the upper cover of the printer.
2. Pull the upper frame lever on the left side backwards to lift up the upper frame. And then, lock the
upper frame lever, and make sure the upper frame is locked.
3. Pull the buckles on both sides of the PF part, then turn over the PF part and take out the jammed
Figure 5-3 Lift up the upper frame
Lever
