VII) TROUBLESHOOTING GUIDELINES
PROBLEM
POSSIBLE CAUSE(S)
CORRECTION
BURNER WILL NOT IGNITE
1. Pilot not lit
2. Thermostat set too low
3. No gas
4. Dirt in the gas lines
5. Pilot line clogged
6. Main burner line clogged
7. Defective thermopile
8. Defective gas control/thermostat
1. Light pilot
2. Turn temp. dial to desired temperature
3. Check with gas utility company
4. Notify utility-install trap in gas line
5. Clean, locate source and correct
6. Clean, locate source and correct
7. Replace thermopile
8. Replace gas control/thermostat
SMELLY WATER
1. Sulfur in the water
1. Replace the anode with a special anode
BURNER FLAME YELLOW-
LAZY
1. Low gas pressure
2. Flue clogged
3. Main burner line clogged
4. Obstruction in main burner orifice
1. Check with gas utility company
2. Clean, locate source and correct
3. Clean, locate source and correct
4. Clean or replace orifice
PILOT WILL NOT LIGHT OR
REMAIN LIT
1. Air in gas line
2. No gas
3. Dirt in gas lines
4. Pilot line or orifice clogged
5. Defective thermopile
6. Cold drafts
7. Gas control/thermostat ECO switch
open
8. Defective igniter or electrode
9. Low gas pressure
1. Bleed the air from the gas line
2. Check with gas utility company
3. Notify utility-install sediment trap (dirt
leg) in gas line
4. Clean, locate source and correct
5. Replace thermopile
6. Locate source and correct
7. Replace gas control/thermostat
8. Replace igniter or pilot assembly
9. Check with gas utility company
HIGH OPERATION COSTS
1. Thermostat set too high
2. Sediment or lime in tank
3. Water heater too small for job
4. Wrong piping connections
5. Leaking faucets
6. Gas leaks
7. Wasted hot water
8. Long runs of exposed piping
9. Hot water piping in exposed wall
10.
Leaks or cracks in dip tube
1. Set temperature dial to lower setting
2. Drain/Flush-Provide water treatment if
needed
3. Install adequate size heater
4. Correct piping-dip tube must be in cold
inlet
5. Repair faucets
6. Check with utility-repair at once
7. Advise customer
8. Insulate piping
9. Insulate piping
10.
Check dip tube. Replace if faulty
PILOT FLAME TOO SMALL
1. Pilot line or orifice clogged
2. Low gas pressure
3. Defective pilot
1. Clean, locate source and correct
2. Check with gas utility company
3. Replace pilot
INSUFFICIENT HOT WATER
1. Thermostat set too low
2. Sediment or lime in tank
3. Water heater too small
4. Wrong piping connections
5. Leaking faucets
6. Wasted hot water
7. Long runs of exposed piping
8. Hot water piping in outside wall
9. Low gas pressure
1. Turn temperature dial to desired setting
2. Drain/flush-provide water treatment if
needed
3. Install adequate size heater
4. Correct piping-dip tube must be in cold
inlet
5. Repair faucets
6. Advise customer
7. Insulate piping
8. Insulate piping
9. Check with gas utility company
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