Joerns Healthcare Warranty Program
for Dolphin Fluid Immersion Simulation
®
System Advanced Support Surfaces
Post Acute, Acute, HomeCare
2430 Whitehall Park Dr. Ste 100
Charlotte, NC 28273
(P) 800.826.0270
(F) 800.457.8827
VA/Government
19748 Dearborn Street
Chatsworth, CA 91311
(P) 800.966.6662
(F) 800.232.9796
Canadian Office
1000 Clarke Rd. Ste 6
London, ON Canada N5V 3A9
(P) 866.546.1151
(F) 519.451.8662
United Kingdom and
Other Countries
+44 (0)844 811 1156
+44 (0)844 811 1157
Netherlands
+31 (0)30 6363700
+31 (0)30 6363799
www.joerns.com • email: [email protected]
© 2014 Joerns Healthcare • 6110109 RevG • 14-2640
Joerns Healthcare warrants the Dolphin FIS System
advanced support surfaces to be sold free from
defects in workmanship and materials, under normal
and proper use, for a period of two (2) years on
the advanced support surfaces, and two (2) years
on the electromechanical mattress components
(compressors, valves, printed circuit boards, hoses,
and couplers). Damages arising from improper use will
not be covered by this warranty.
Improper use is defined as, but not limited to, those
caused by:
• Burns
• Use of improper chemical agents
• Needle punctures, cuts, or abrasions
• Excessive loads
• Staining
• Negligent or excessive usage
• Improper maintenance, handling and/or cleaning
• Failure to use in the manner indicated in the Dolphin
FIS System user manual
Any modification, repair or alteration done to the
Dolphin FIS System that was not authorized in writing
by Joerns Healthcare will void this warranty.
Damage caused by use in unsuitable environmental
conditions, abuse or failure to maintain the product in
accordance with user and service instructions is not
covered.
This warranty is extended to the original purchaser of
the equipment.
Parts
Joerns’ Dolphin FIS System contains various parts
that wear from normal use. Joerns Healthcare’s
obligation under this warranty is limited to supplying
replacement parts, servicing or replacing, at its option,
any product which is found by Joerns to be defective.
When requested by Joerns, parts must be returned for
inspection at the customer’s expense. Credit will be
issued only after inspection.
Service
Most service requests can be handled by the facility
Maintenance Department with assistance from the
Joerns Healthcare Product Service Department.
Most parts requested can be shipped next day air at
the customer’s expense.
Should a technician be required, one will be provided
by Joerns Healthcare, at our discretion. Only the
Joerns Healthcare Product Service Department can
dispatch authorized technicians.
Manufactured By:
Joerns Healthcare, LLC
2100 Design Road
Arlington, TX 76014
