JLCooper Electronics Limited Factory Warranty
JLCooper Electronics (“JLCooper”) warrants this product to be free of defects in materials or workmanship for a
period of 12 months from the date of purchase.
This warranty is non-transferable and the benefits apply to the original owner. Proof of purchase in the form of an
itemized sales receipt is required for warranty coverage.
To receive service under this warranty, customers in the United States should contact the JLCooper factory at (310)
322-9990 and talk to a service technician.
If necessary, a Return Authorization number may be issued.
For our customers outside the United States, it is recommended that you first contact your Dealer or Distributor,
since they may offer their own service or support policy.
If local support is not obtainable, please send a FAX to JLCooper’s Service Department at (310) 335-0110, with a
detailed description of the service required.
Upon issuance of return authorization, the product should be properly packed and shipped to Service Department,
JLCooper Electronics, 142 Arena St., El Segundo, CA 90245.
Please include the following: copy of the sales receipt, your name and address (no P.O. Boxes, please), a brief
description of the problem, and any other related items discussed with the service department and considered
necessary to evaluate the product or effect a repair. The return authorization number must be clearly written on the
outside of the package.
JLCooper will, without charge for parts or labor, either repair or replace the defective part(s). Shipping costs are not
covered by this warranty.
JLCooper’s normal repair turn around time at the factory is approximately 15 business days, from receipt of product
to shipping. Your actual turn around time will include return shipping.
Actual turn around time will vary depending upon many factors including the repeatability of the customer’s reported
complaint, the availability of parts required for repair, the availability of related products needed to evaluate the
product if necessary.
Priority services are available. These should be discussed with the service technician at the time the return authoriza-
tion is issued.
This warranty provides only the benefits specified and does not cover defects or repairs needed as result of acts
beyond the control of JLCooper including but not limited to: abuse, damage by accident/negligence, modification,
alteration, improper use, unauthorized servicing, tampering, or failure to operate in accordance with the procedures
outlined in the owner’s manual; nor for acts of God such as flooding, lightning, tornadoes, etc.
THE DURATION OF ANY OTHER WARRANTIES, WHETHER IMPLIED OR EXPRESS, INCLUDING
BUT NOT LIMITED TO THE IMPLIED WARRANTY OF MERCHANTABILITY, IS LIMITED TO THE
DURATION OF THE EXPRESS WARRANTY HEREIN. JLCOOPER HEREBY EXCLUDES INCIDEN-
TAL AND CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF TIME,
INCONVENIENCE, DELAY IN PERFORMANCE OF THIS WARRANTY, THE LOSS OF USE OF THE
PRODUCT OR COMMERCIAL LOSS, AND FOR BREACH OF ANY EXPRESS OR IMPLIED WAR-
RANTY OF MERCHANTABILITY, APPLICABLE TO THIS PRODUCT. JLCOOPER SHALL NOT BE
LIABLE FOR DAMAGES OR LOSS RESULTING FROM THE NEGLIGENT OR INTENTIONAL ACTS
OF THE SHIPPER OR HIS CONTRACT AFFILIATES. THE CUSTOMER SHOULD CONTACT THE
SHIPPER FOR PROPER CLAIMS PROCEDURES IN THE EVENT OF DAMAGE OR LOSS RESULT-
ING FROM SHIPMENT.
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