17
TROUBLESHOOTING GUIDE
Symptom
Possible Problem
Solution
AC Adaptor is not plugged
into a wall outlet or the
connector is not plugged into
the power supply jack on the
back of the unit.
Plug the AC adaptor into a wall outlet and plug the
connector into the supply jack on the unit.
The unit does not
respond (no
power).
Wall outlet is not functioning.
Plug another device into the same outlet to confirm
the outlet is working.
iPod/iPhone is not installed
properly.
Remove your iPod/iPhone from the dock and check
for obstruction on the connectors in the dock and
on your iPod/iPhone. Then reseat it on the dock.
Your iPod/iPhone is locked
up.
Please make sure that your iPod/iPhone is working
properly before docking into the unit. Please refer
to your iPod/iPhone manual for info on resetting the
iPod/iPhone.
iPod/iPhone does
not respond to the
speaker system.
iPod/iPhone is not iPod
mode
Make sure the function of iPod/iPhone is set to
music or iPod mode.
iPod/iPhone is not installed
properly.
Remove your iPod/iPhone from the dock and check
for obstruction on the connectors in the dock and
on your iPod/iPhone. Then reseat it in the dock.
iPod/iPhone does
not charge.
iPod/iPhone is locked up/
frozen. iPod/iPhone battery
has problem.
Please make sure your iPod/iPhone is working
properly before docking into the unit. Please refer
to your iPod/iPhone manual for details on resetting.
Weak FM
reception
FM antenna wire is not fully
extended.
Extend or reposition the wire antenna for best
reception.
Sound is distorted.
Volume level is set too high.
Decrease the volume.
If the iPod/iPhone original sound source is of poor
quality, distortion and noise are easily noticed with
high-power speakers. Try a different audio source
such as a music CD.
Sound source is distorted.
If you are using an external sound source like older
generation of iPod, try reducing the output volume
on the device itself.
Unit gets warm
after extended
play at high
volume.
This is normal.
Turn the unit off for a period of time or lower
volume.
