18
B
EFORE
Y
OU
C
ALL
FOR
S
ERVICE
F
OR
MOST
CONCERNS
,
TRY
THESE
FIRST
:
• Check if oven controls have been prop-
erly set.
• Check to be sure plug is securely inserted
into receptacle.
• Check or re-set circuit breaker. Check or
replace fuse.
• Check power supply.
P
ART
OR
ALL
OF
APPLIANCE
DOES
NOT
WORK
.
• Check if surface and/or oven controls
have been properly set. See pgs. 4 & 6.
• Check if oven door is unlocked after self-
clean cycle. See pg. 14.
• Check if oven is set for a delayed cook or
clean program. See pgs. 8 & 14.
• Check if Control Lock is activated. See pg.
12.
B
AKING
RESULTS
ARE
NOT
AS
EXPECTED
OR
DIFFER
FROM
PREVIOUS
OVEN
.
• Make sure the oven vent has not been
blocked. See pg. 13 for location.
• Check to make sure range is level.
• Temperatures often vary between a new
oven and an old one. As ovens age, the
oven temperature often “drifts” and may
become hotter or cooler. See pg. 12 for
instructions on adjusting the oven tem-
perature.
NOTE:
It is not recommended
to adjust the temperature if only one or
two recipes are in question.
• Check that oven temperature is decreased
by 25
°
F when convect baking.
• See
“Cooking Made Simple”
booklet
for more information on bakeware and
baking.
• Make sure oven is preheated when recipe
or directions recommend preheat.
• Check rack positions. See page 13.
F
OOD
IS
NOT
BROILING
PRO
-
PERLY
OR
SMOKES
EXCESSIVELY
.
• Check oven rack positions. Food may be
too close to element.
• Aluminum foil was incorrectly used. Never
line the broiler insert with foil.
• Trim excess fat from meat before broiling.
• A soiled broiler pan was used.
O
VEN
WILL
NOT
SELF
-
CLEAN
.
• Check to make sure the cycle is not set for
a delayed start. See pg. 14.
• Check if door is closed.
O
VEN
DID
NOT
CLEAN
PROPERLY
.
• Longer cleaning time may be needed.
• Excessive spillovers, especially sugary and/
or acidic foods, were not removed prior
to the self-clean cycle.
O
VEN
DOOR
WILL
NOT
UNLOCK
AFTER
SELF
-
CLEAN
CYCLE
.
• Oven interior is still hot. Allow about one
hour for the oven to cool after the comple-
tion of a self-clean cycle. The door can be
opened when the LOC indicator word is
not displayed.
M
OISTURE
COLLECTS
ON
OVEN
WINDOW
OR
STEAM
COMES
FROM
OVEN
VENT
.
• This is normal when cooking or drying
foods high in moisture.
• Excessive moisture was used when clean-
ing the window.
S
URFACE
BURNER
FAILS
TO
LIGHT
.
•
Check to be sure burner ports or ignition
ports are not clogged. See page 15.
•
Check to be sure ignitor is dry and clicking.
Burner will not light if ignitor is damaged,
soiled or wet. If ignitor doesn’t click, turn
control knob OFF.
S
URFACE
BURNER
FLAME
LIFTS
OFF
PORTS
.
• Check to be sure a pan is sitting on the
grate above.
• Contact an authorized Jenn-Air servicer.
T
HE
FLAME
IS
UNEVEN
.
• Burner ports may be clogged.
S
URFACE
BURNER
FLAME
IS
YELLOW
IN
COLOR
.
• Contact an authorized Jenn-Air servicer.
• Some yellow tips on the flame are accept-
able when using LP gas.
T
HERE
IS
A
STRONG
ODOR
OR
LIGHT
SMOKE
WHEN
OVEN
IS
TURNED
ON
.
• This is normal for a new range and will
disappear after a few uses. Initiating a
clean cycle will “burn off” the odors more
quickly.
• Turning on a ventilation fan will help
remove the smoke and/or odor.
• Excessive food soils on the oven bottom.
Use a self-clean cycle.
A
FAN
SOUND
CAN
BE
HEARD
• This is the cooling fan and is normal. The
fan will continue to run after use until the
oven cools.
“F”
PLUS
A
NUMBER
AND
THE
MESSAGE
: “
CALL
AN
AUTHO
-
RIZED
SERVICER
OR
800-688-1100
.”
• This is called a fault code. If a fault code
appears in the display and beeps sound,
press the
Cancel
pad. If the fault code
and beeps continue, disconnect power to
the appliance. Wait a few minutes, then
reconnect power. If fault code and beeps
still continue, disconnect power to the
appliance and call an authorized servicer.
• If the oven is heavily soiled, excessive
flare-ups may result in a fault code during
a clean cycle. Press
Cancel
pad and allow
the oven oven to cool completely. Wipe
out excess soil then reset the clean cycle.
If the fault code and beeps still continue,
disconnect power to the appliance and
call an authorized servicer.
