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8. If a user can not log into the router via the above operations, please restore the router to
the factory setting and re-operate or contact our customer service support persons.
Question 2: when the login user name and password of the JCG wireless router, how
can I do?
If a user forgets the login user name and password of a router, he can restore the router to
factory setting. To find Reset button on the router panel, hold Reset button for over 5s and
loosen it, the router will reset and restart.
After resetting, the default login IP of the router is 192.168.1.1 and the default user name
and password is admin. For login, please guarantee that your computer IP is within
192.168.1.X (X is any integer from 2 to 254) network section.
Question 3: why can my portable PC not search wireless signals?
1. If your portable PC includes a wireless network adaptor, you should confirm that the
wireless network adaptor is enabled.
2. Check whether the wireless network of the portable PC is enabled. The method is
described as follows: right click “My PC” on the desktop and select “Manage”. Select “Service
and application” in computer management and view “Wireless Zero Configuration status”
on the “Service” web.
If the status is disabled, please right click “Wireless Zero Configuration” and check “enable”.
If the start type is disabled, please right click to select property, change start type as
automatic and change the status as enabled.
Tip: some portable PC or mobile device may have independent wireless network switch,
please confirm that the switch is on.
3. Confirm whether the wireless network function of the router is enabled and the network
name is hidden.
4. View whether the wireless network adaptor driver is successfully installed in device
manager.
Question 4: if IP address confliction occurs after the computer connecting the
router starts, how can I solve it?
