Jayco Recon ZX 2011, Owner'S Manual

Page: 7 / 106

SECTION 1
WARRANTY & SERVICE
D
EALER
R
ESPONSIBILITY
At the time of sale of the new RV, your selling
dealer is expected to:
•
Deliver your RV in the best condition
possible. Your RV must pass the dealer’s
pre-delivery inspection (PDI), including all
systems tests.
•
Provide you with orientation of the RV, its
systems, components and operation.
•
Ensure you receive the Warranty Packet.
Your dealer can assist you in completing
the OEM warranty cards or registrations,
and locate any required component model
or serial numbers.
•
Request that you read all warranty
information and explain any provision not
clearly understood.
•
Complete and return the “Warranty
Registration and Customer Delivery Form”
to Jayco within 10 days of delivery to
activate the applicable warranty coverage.
The
Towable Limited Warranty
is activated
only after Jayco receives a signed and dated
“Warranty Registration and Customer Delivery
Form” from your dealer.
S
UGGESTIONS
F
OR
O
BTAINING
S
ERVICE
The independent dealers authorized to sell
Jayco RVs are also there to provide service
after the sale. We work closely with them in
an effort to keep you satisfied. To help ensure
your dealer provides the level of service you
expect, here are some suggestions we would
like to make:
Contact your dealer at once…
Do not wait
until you are ready to use your RV. Your
dealer may not be able to service it
immediately and/or the repair may require
parts be ordered. The dealer’s service
department is busiest on Mondays, Fridays
and before the holidays.
Prepare for the appointment…
If you are
having warranty work performed, be sure to
have the right papers with you. Take your
warranty folder and have your vehicle
information available. Not all the work to be
performed may be covered by the warranty;
discuss additional charges with the dealer’s
service management.
Prepare a list…
Provide your dealer with a
written list of specific repairs needed. Keep a
maintenance log of your RV service history.
This can often provide a clue to the current
issue.
Be reasonable with your requests…
If you
leave a list with several items and you need
your RV returned back by a specific time,
discuss the situation with the dealer’s service
management and list your items in order of
priority. This may include making a second
appointment for work not completed or parts
that the dealer may need to order.
Do not expect to look over the technician’s
shoulder…
Please do not be offended if you
are told you cannot watch the work being
done. Some insurance requirements forbid
admission of customers to the service area.
Inspect the work performed…
Finally, check
out the service or repair job when you pick up
your RV. Notify the dealer’s service
management immediately of any
dissatisfaction. If you cannot return your RV
immediately for repair, make an appointment
as soon as possible.
Please be aware that all repair businesses
require notification of any issues with their
repairs within a specified time limit. Make sure
you are familiar with your dealer or RV repair
center’s repair policies.
C
USTOMER
R
ELATIONS
Jayco has empowered its dealers to make
warranty and repair decisions. If a special
circumstance occurs that requires information
from Jayco, we have asked your dealer’s
service management to make the contact on
your behalf.
This is why you should always
talk to your dealer’s service management
first.
When making contact with your dealer,
please provide the following information:
• Your name, location and phone number.
3