Jayco jay 2016 series, User Manual

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SECTION 1 – WARRANTY & SERVICE JAYCO TOWABLE
TABLE OF CONTENTS
1-
4
C
HANGE
O
F
A
DDRESS
/O
WNERSHIP
Please notify Jayco Customer Service as soon as possible of a change of address by writing
or calling us. For notification of a change of ownership, please fill out the appropriate
form located in this manual and mail it to Jayco Customer Service along with
documentation showing proof of ownership. Please include your current vehicle mileage
(motorized only).
D
EALER
R
ESPONSIBILITY
At the time of sale of the new recreation vehicle, your Jayco dealer is expected to:

Deliver your recreation vehicle in the best condition possible. Your recreation vehicle
must pass the dealer’s pre-delivery inspection (PDI), including all systems tests.

Provide orientation of the recreation vehicle, its systems, components and operation.

Request that you read all warranty information and explain any provision not clearly
understood.

Ensure you receive the Warranty Packet. Your dealer can assist you in completing the
OEM warranty cards or registrations, and locate any required component model or
serial numbers.

Complete and return the “Warranty Registration and Customer Delivery Form” to
Jayco within 10 days of delivery to activate the applicable warranty coverage.
The Limited Warranty is activated only after Jayco receives a signed and dated
“Warranty Registration and Customer Delivery Form” from your dealer.
S
UGGESTIONS
F
OR
O
BTAINING
S
ERVICE
To help ensure your dealer provides the level of service you expect, here are some
suggestions we would like to make:
Contact your dealer at once…
Do not wait until you are ready to use your RV. Your
dealer may not be able to service it immediately and/or the repair may require parts be
ordered. The dealer’s service department is busiest on Mondays, Fridays and before the
holidays.
Prepare for the appointment…
If you are having warranty work performed, be sure to
have the right papers with you. Take your warranty folder and have your vehicle
information available. All work to be performed may not be covered by the warranty.
Discuss additional charges with the service personnel.
Prepare a list…
Provide your dealer with a written list of specific repairs needed. It is
important that you provide any vehicle repair history to the dealer’s service personnel.
Keep a maintenance log of your vehicle’s service history. This can often provide a clue to
the current issue.
Be reasonable with your requests…
If you leave a list with several items and you need
your vehicle returned back by a specific time, discuss the situation with the dealer’s
service personnel and list your items in order of priority. This may include making a
second appointment for work not completed or parts that the dealer may need to order.
Don’t expect to look over the technician’s shoulder…
Please don’t be offended if you
are told you cannot watch the work being done. Some insurance requirements forbid
admission of customers to the service area.
Inspect the work performed…
Finally, check out the service or repair job when you pick
up your vehicle. Notify the dealer’s service personnel immediately of any dissatisfaction.
If you cannot return the vehicle immediately for repair, make an appointment as soon as
possible.
Please be aware that all service shops require notification of any issues with their repairs
within a specified time limit. Make sure you are familiar with their repair policies.