20
Rev. 1.5
Quick Start
Getting
Started
Operation
Starting to
Print Cards
Cleaning
Trouble
Shooting
Technical
Specifications
General
Information
TROUBLESHOOTING
●
Small spots appear on the printed card with a non-printed area or a
different color.
Possible Cause
A.
Contamination on the card surface.
B.
Dust inside the printer and/or dirty cleaning roller.
>> Solution
A1.
Check that cards are stored in a dust free environment
A2.
Use a different supply of cards.
B1.
Perform a cleaning of the printer (see cleaning section 4.1
cleaning system & 4.3 card cleaning cartridge).
B2.
Replace cleaning roller (see cleaning section 4.3 card cleaning
cartridge)
●
There are non-printing horizontal lines (white) on the card surfaces.
Possible Cause
A •
Ribbon cartridge is not correctly positioned.
B •
Printhead may be dirty.
C •
Printhead elements may have been damaged
(e.g. scratched or burnt).
>> Solution
A1.
Open cover and replace ribbon cassette. Make sure it locks in place.
A2.
Check that the ribbon is properly rolled onto the ribbon cores of the
cartridge and that there are no wrinkles in the ribbon.
A3.
Push down firmly on both sides of the cover until the lid engages
properly.
A4.
Ribbon will automatically synchronize.
A5.
Print again.
B1.
Perform a cleaning of the printhead (see 4.2 cleaning the printhead).
C1.
Call service for printhead replacement information.
