Jason International, Inc. •
501.771.4477
Page 16 of 18
Customer Service : 800.255.5766
Copyright © 2011 Jason International.
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If you believe the unit to be within the warranty period, you must contact
Jason Customer Service:
1-800-255-5766
with the bath’s Product and Serial numbers before work is started.
All warranty repairs must be authorized by Jason before work is started.
FOR SERVICE, ALWAYS CONTACT YOUR DEALER OR AUTHORIZED SERVICE CENTER
WARNING: Always turn off power at the main electrical service panel when servicing the bath.
WARRANTy ReGISTRATION: Register you product’s warranty online at www.jasoninternational.com
MICrOsIlK PuMP sYsTeM
sYMPTOMs
POssIBle Causes
reCOMMenDeD aCTIOn
MicroSilk system fails to oper-
ate.
a) No power to the MicroSilk unit.
b) Motor is not plugged in.
c) Touch Control — insufficient water
in bath.
a) Reset circuit breakers and GFCI if tripped. Check fuses
and replace if bad.
Check voltage at motor when control is on. If no voltage,
the control is defective. If voltage is present, motor is
defective.
b) Make sure plug is fully inserted into the outlet.
c) Fill bath to recommended level (4” above jets).
Pump operates, but no Micro
Bubbles are injected into water.
a) Venturi clogged.
b) Float valve no operating
a) Refer to installer/dealer.
b) Refer to installer/dealer.
Pump operates, but water is
not being pumped.
a) Suction or discharge blocked.
b) Suction air leak.
(System usually
surges.)
a) Remove obstruction.
b) Make sure connection is tight on suction side
of the pump.
Pump does not manually shut
off.
a) Digital or Touch Control defective.
a) Refer to installer / dealer.
Pump shuts off by itself, or
before set time elapses.
a) Internal filter restricting flow
b) Pump motor overheated and
thermal protection device
deactivated motor.
(Possibly low
voltage.)
c) GFCI tripped.
d) Water level fell below recom-
mended level.
a) Clean internal screen filter
b) Make sure motor air cooling vents are not blocked,
clear and allow motor to cool down.
(Check service &
wire size.)
c) Refer to Jason Customer Service.
d) Fill to recommended level.
Pump does not turn off after
set time elapses.
a) Wiring error or control problem.
a) Refer to installer / dealer.
Pump will not turn off when
water is drained from the bath.
a) Water level sensor wires or ribbon
cables are shorted.
a) Inspect all sensor wires or ribbon cables for exposed or
touching wires. Separate touching wires and replace ex-
posed wires. If pump continues, replace water level sensor.
Pump leaks at shaft.
a) Damaged or defective shaft seal.
a) Refer to installer / dealer.
LED Light will not operate
a) Light bulb is loose in the socket.
a) Access light bulb and assure that it is properly installed in
the socket
air Masseur Blower system
sYMPTOMs
POssIBle Causes
reCOMMenDeD aCTIOn
Blower system won’t operate.
a) No power to air bath unit.
b) Blower Motor is not plugged in.
c) Keypad disconnected.
a) Reset circuit breakers and check GFCI. Check fuses and
replace if bad.
b) Make sure plug is fully inserted into the outlet.
c) Check and reconnect if necessary.
Blower shut off by itself or before
time elapses.
a) Blower motor overheated and thermal
protection device deactivated motor
(possibly low voltage).
b) GFCI tripped.
a) Check that blower has suffcient ventillation and that the in-
take into the blower is not blocked. Clear and allow motor
to cool down. (Check service & wire size.)
b) Refer to installer/dealer.
Circuit breaker trips repeatedly.
a) Defective breaker.
b) Short circuit between bath and blower
breaker box.
c) Other items are connected to the same
circuit.
a) Replace breaker.
b) Refer to installer/dealer.
c) Refer to installer/dealer.
Blower does not shut off.
a) Defective keypad or timer.
a) Refer to installer/dealer. Replace keypad or control.
Air bath does not function prop-
erly while in the pulse or wave
mode (Signature Edition).
a) Blower speed setting is set too low.
a) Change to a mid-range air speed setting before switching
over to wave or pulse modes.
Standard Edition Purge cycle
won’t operate.
a) Purge cycle was disabled.
a) Remove power to the bath, either by the circuit breaker or
by unplugging and replugging the blower from the supply
outlet.
