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Installation Instructions | 23
Troubleshooting
Problem/Symptom
Corrective Measure
No display on the touch-screen monitor
The Pro-Stitcher screen is off/blank.
The Pro-Stitcher computer is powered off. Press and
hold the Power button at the side of the computer to
turn it on.
There is no power to the tablet computer. Ensure
the power cord to the Pro-Stitcher is plugged into a
powered outlet on one end and the carriage power inlet
on the other end. Press the Power button on the side of
the monitor.
The stitch regulator cable is not connected properly
The Pro-Stitcher moves but does not stitch.
Make sure the gray flat stitch regulator cable is plugged
into the back of the machine, the encoder wheel on the
back wheel of the quilting machine, and the encoder
wheel on the carriage.
C
heck the black cable that connects the Pro-Stitcher
to the machine encoder wheel. This cable has a 3-wire
connector at the end that plugs into the machine’s
stitch regulator encoder circuit board attached to the
back left wheel of the quilting machine.
Verify the Pro-Stitcher and the quilting machine are
communicating with each other by pressing Reconnect
Machine in the Settings > Advanced > Communications
menu. If the two systems are communicating, pressing
the
Full Stitch
or
Half Stitch
buttons on the Pro-Stitcher
will result in the quilting machine’s needle performing
that function.
C
heck the gray stitch regulator cable for damage
(the end of the cable that plugs into the back of the
machine will have one wire clipped – this is normal).
