JAKA Zu
®
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1. By negotiating with the user, the content and format of the service application form and the support
service implementation report will be determined, and the user and JAKA will designate the related personnel
respectively.
2. If the user needs support services, it is required to fill out the service application form and send it to
JAKA. If the situation is urgent, user can call directly to request the service.
Range and content of support service
JAKA promises to provide maximum technical services in all dimensions throughout the project, including:
hardware maintenance support service and software training support service.
1. Hardware maintenance support service: JAKA promises to be responsible for maintenance of any
equipment during the equipment warranty period, and the user does not have to pay any fees (except for
mechanical injuries or malfunction caused by incorrect operation of user). After the equipment warranty
expires, we will sign the relevant agreement with the user to confirm the char ging method, maintenance
responsibility, and maintenance method to ensure the fulfillment of maintenance responsibility.
2. Software training support service: JAKA promises to conduct a training for the user during the
warranty period of the equipment (the specific times of training can be changed according to the contract),
and the user does not have to pay any fees. After the equipment warranty expires, we will sign the relevant
agreement with the user to confirm the charging method to ensure the fulfillment of follow-up service
responsibility.
Contact information
•China market : [email protected]
•Overseas market outside China: [email protected]
Information required
• Robot serial number
• Software version
• Detailed fault description
• Attached log files
