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Limited Lifetime Warranty: Keystone Model
Limited Warranty Subject to the following Conditions & Limitations:
(NOTE: Shipping and Labor Charges are NOT covered)
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The bill of sale (proof of original ownership) and serial number will be required in order to claim warranty
from your authorized dealer. The warranty registration card must be returned within 30 days to register
your warranty.
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This factory warranty is non-transferable and may not be extended under any circumstances.
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Jackson Grills warrants its products to the original purchaser only (NO EXCEPTIONS). Not for commercial use.
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This Limited Warranty does not cover any damage caused by misuse, lack of maintenance, hostile environments,
accident, alterations, abuse or neglect, including scratches, dents, corrosion, discoloring by heat (discoloring is
normal), & abrasive or chemical damage resulting from use of harsh cleaners.
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Should deterioration occur to the point of non-performance within the duration of the warranted coverage, a
replacement will be provided in the first year only. This warranty extends to the repair or replacement of warranted
parts that are defective in materials or workmanship provided that the product has been operated in accordance
with the operation instructions and under normal conditions.
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After the first year Jackson Grills reserves the right to fully disengage all obligations of this Warranty by
refunding the original warranted purchaser the original wholesale price of the warranted parts
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A licensed, authorized, service technician or contractor must install the gas grill.
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Genuine Jackson parts must always be used; use of parts supplied by other manufacturers will nullify the warranty.
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The installation must be done in accordance with the installation procedures described in the included owner’s
manual.
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Jackson Grills or its parties will not be responsible for the installation, labor or any other costs or expenses
related to the refitting of the warranted part, and such expenses are not covered by this warranty.
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Notwithstanding any provision contained in this Limited Warranty, Jackson Grills responsibility under this warranty
is defined as above and it shall not in any event extend to any incidental, consequential, or indirect damages.
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Jackson Grills neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with
respect to the sale of this product.
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Jackson Grills reserves the right to inspect any parts prior to approving warranty claim.
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Jackson Grills or its representatives shall not be liable for ANY expenses arising from labor, shipping, or customs duty
costs.
2 Year Warranty: (from date of purchase);
Jackson Grills will replace or repair (at our
option), any defective part from the list
below, at no charge.
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Natural Gas Regulator
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Natural Gas Hose
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Thermometer
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Gas valves
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Knobs & fasteners
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Igniter and electrode
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Accessory parts
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Side Searing Burner
Jackson Grills warrants the following materials and workmanship
to be free of defects for as long as you own the grill subject to the
conditions below:
10 year plus 5 Warranty: (from date of purchase); Jackson Grills
will replace (at our option), any defective stainless steel part from
the below list for the first 10 years. From 11-15 years, Jackson
Grills will provide 50% of the current retail price of the stainless
steel:
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Burners
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Main Outer Hood
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Handle
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Warming Shelf
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Outer Pedestal System
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Inner Hood
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Firebox
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Cooking Grates
First 5 years: (from date of purchase); Jackson Grills will replace
or repair (at our option), any defective part in the list below, at no
charge. From 6 years to lifetime, any defective part in the list
below will be replaced or repaired (at our option) at 50% of the
current retail price the following parts:
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Flame Diffusers
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Crosslighters
