GN 6210 Troubleshooting
REMOTE ANSWERING FUNCTIONALITY
Remote answering functionality lets you answer/end calls while away from
your desk. The GN 6210 headset is compatible with several different types of
remote answering functionality.
GN 1000 Remote Handset Lifter (RHL)
To remotely answer/end calls from most telephones, we recommend the GN
1000 RHL. It mechanically lifts your telephone’s handset and directs the call to
your headset. Similarly, the GN 1000 RHL lowers your telephone’s handset
when ending a call. The GN 1000 RHL transmits the ring tone of an incoming
call to your GN 6210 headset.
I hear a ringing tone in my GN 6210 headset yet there is no incoming
call. How do I fix this?
The GN 1000 RHL’s sensitivity is set too high. Turn the GN 1000 RHL’s control
knob (at the rear of the unit) down to decrease sensitivity.
EHS
EHS (Electronic Hook Switch) remote answering functionality is built into
certain types of office telephones. There are two variants of EHS that your GN
6210 is compatible with DSHG for e.g. Siemens phones. These phones have
special software that lets you remotely answer/end calls using your GN 6210,
without the need for a GN 1000 RHL.
Nortel Meridian office telephones
Nortel Meridian office telephones have a special type of built-in remote
answering functionality that your GN 6210 is compatible with. This range of
office telephones lets you remotely answer incoming calls without the use of
the GN 1000 RHL or EHS functionality. If you hear your Meridian telephone
ring (with this arrangement, the ring tone will not be heard in the GN 6210
headset), simply press the Multifunction button for 1 second to answer a call.
Press the Multifunction button again for 1 second to end a call.
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