GN 6210 Troubleshooting
My automatic voice dialing feature does not always recognize my voice
commands, what can I do?
When initially saving your voice tags/commands to your mobile phone’s
memory, it is best to use the GN 6210. This will result in optimal recognizing of
your voice commands.
EVERYDAY USE
Does the GN 6210 also work with analog phones?
Absolutely. The GN 6210 is compatible with virtually any phone on the market.
This is possible because it plugs into the standard handset jack on the phone –
not into the phone line itself. The GN 6210’s base has a telephone compatibility
switch that needs to be set to optimize its use with different phone types.
Because it connects into the handset jack on the phone, the GN 6210 is not
compatible with cordless phones.
Do I still have to pick up the handset on my desk phone when making/
answering a call?
That depends on the phone system. Some PBX systems can be programmed to
open a connection without removing the handset; otherwise, the handset must
still be picked up. GN Netcom offers an accessory, the GN 1000 Remote
Handset Lifter, which attaches to the GN 6210 base and the desk phone. When
using this device, the handset is raised and lowered automatically. It also
allows you to answer or end calls away from your desk.
My callers say my voice sounds too loud/soft, how do I correct this?
An inappropriate voice level may occur most often when using your headset
with an office telephone. To rectify this, the GN 6210’s blue microphone
adjustment button (at the bottom of the base unit) needs to be adjusted
accordingly.
My callers say my voice sounds distorted and/or metallic, how do I
correct this?
Often a distorted and/or metallic voice is a result of either of the two following
issues:
•
Echoing can cause this, which itself is often a result of the office phone
or mobile phone volume control being set too high. Or, the blue
microphone adjustment button (at the bottom of the base unit) needs to
be adjusted down.
•
Your voice may sound distorted or metallic for a few moments while the
GN 6210 adjusts its settings. If, however, this persists, the blue
microphone adjustment button (at the bottom of the base unit) needs to
be adjusted until your voice sounds clear.
