GN 6210 Troubleshooting
My headset sounds too loud/soft, how do I adjust this?
There are a number of ways to adjust the volume level of your headset so that
you can hear your caller’s voice better:
•
Using the headset’s volume control (suggested method).
•
Using the mobile phone’s or office phone’s volume adjustment (ideally,
these should be in mid-volume position).
•
Changing the ear gels. The standard MiniGel
TM
gives a louder voice level
than the small MiniGel
TM
.
How long is the battery charge time?
The initial full charge of the GN 6210 is approximately 2
hours. It is important
that the unit is not used before the initial, full charge. After its initial charge,
the headset will take up to 2 hours to recharge fully, depending on its current
charge levels. You cannot overcharge or damage the battery by keeping it in
the base and continuously recharging it.
VISUAL INDICATORS AND CONNECTION PORTS
When I remove the headset from the base and press the base’s
Multifunction button, the blue on-line indicator flashes rapidly. Is this
normal?
This is normal. Your base unit is linking to your headset.
My headset is not working and the battery indicators flash
sequentially. How do I correct this?
This indicates that the headset has lost its pairing to the base unit. You need to
pair your headset to the base unit again. Consult the Pairing Guide, which is
posted at
www.gnnetcom.com/gn6210/support
.
There is a port underneath the base that resembles an Ethernet port
(marked “AUX”). Is this for a Voice over IP (VoIP) connection?
No, this port is the connector for the GN 1000 RHL. However, the GN 6210
works with VoIP applications either through a handset or an accessory that
plugs directly into the PC.
All indicators on the base illuminate simultaneously after the blue on-
line indicator has flashed. Is this normal?
From time to time, the headset checks its own internal settings and
connections and performs a soft reset of the system if required. The soft reset
will not affect the performance of the headset or alter any settings you have
stored on it. However, you will have to reestablish the connection between the
headset and its base. Simply press the Multifunction button once after all the
indicators on the base have illuminated simultaneously to reestablish the link.
