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14. TROUBLESHOOTING
In the event of a malfunction when using the machine, before contacting a
service centre, carefully read the following points.
PROBLEMS
SOLUTIONS
The machine does not work when
turned on
Make sure that the plug is correctly inserted
into the socket and that the main switch is in
the ON position
When turned on, the machine
beeps after few seconds
Make sure there is water in the reservoir or, if
connected to mains water, that the water
tap is on
Water does not come out of the
dispensing unit
Check the water level in the reservoir.
Check the filter under the unit
The coffee dispenses too quickly
Check if the coffee is ground too
coarse
Coffee is not dispensed or it is
dispensed too slowly during the
dispensing stage
The coffee is too finely ground or pressed
too much in the filter holder
Hot water and/or steam does not
come out of the wands of the
respective taps
Make sure that the holes or the wand are not
blocked.
Clean if they are
The pump makes too much noise
Make sure water enters from the mains and
that the flow of water flow is not blocked
Steam, and not hot water, comes
out of the hot water wand
Turn off the machine and have it checked by
a specialist technician
ALARMS
SOLUTIONS
Visual alarms from display
A1, A2, A3, A4
Contact technical support.
Acoustic alarm
Make sure the reservoir is filled. If the
alarm persists, contact technical support.
