Iwatsu Omega-Phone ADIX APS, Owner'S Manual

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ADIX APS SYSTEM FEATURES - 53
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Loop Start trunks
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Ground Start trunks
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Caller ID trunks
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OPS trunks
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ANI trunks
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DNIS trunks
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DID trunks
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E&M Tie trunks
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ISDN BRI lines
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ISDN PRI lines
UNIFORM CALL DISTRIBUTION (UCD)
Allows telephone lines to be directed to a group of phones. If all phones are
busy, the caller may hear a recorded message when your system is equipped
with an ADIX IX-MSGU card. Calls to the UCD group may search for an
idle extension in either a Terminal or Distributed Hunting pattern. In
Terminal Hunting the incoming calls always start hunting from the first
telephone in the group. In Distributed Hunting the incoming calls start
hunting from the telephone following the last called telephone. In both cases,
calls will hunt to the next telephone if a telephone does not answer in a
predefined period of time, is busy, or in the Call Forward, Absence Message,
or Do Not Disturb mode. Two levels of recording are available. This allows
you to play a second message to inform callers that you are still waiting to
assist them. ADIX also has the ability to send unanswered calls to an
overflow or secondary answering position after a predefined period of time.
This second answering position may be another UCD group, hunt group,
extension, or attendant.
VOICE MAIL/AUTOMATED ATTENDANT
INTEGRATION
ADIX APS has been designed to provide full integration with voice mail and
automated attendant machines. In Addition, Iwatsu designed Omega–Voice
VMI specifically for ADIX systems. ADIX APS will allow you to transfer,
forward and record calls to a mailbox and provide you with a unique voice
mail message waiting indication. ADIX APS will also allow calls transferred
from the automated attendant to be directed to messages other than the initial
greeting if the desired party does not answer.