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X-C 6250 Pro Users Manual

79-0003-003 22 October 1999

Appendix B Troubleshooting ................................135

What to Try First............................................................... 136

For More Help ................................................................... 136

Common Solutions to Common Problems ............................137

Applications ...................................................................... 138

Batteries ........................................................................... 140

Cellular Modem ................................................................. 143

Display ............................................................................. 143

Hard Disk ......................................................................... 145

I/O Ports ........................................................................... 145

Keyboard .......................................................................... 147

Landline Modems .............................................................. 148

Miscellaneous ................................................................... 151

Mouse .............................................................................. 155

PC Cards .......................................................................... 155

Pen/Touch Screen .............................................................. 157

Peripherals........................................................................ 157

Radio Modems .................................................................. 157

Appendix C Glossary ...........................................161

Index.................................................................. 167

Summary of Contents for X-C 6250 Pro

Page 1: ...X C 6250 Pro User s Manual...

Page 2: ...nferred obligation to Itronix to notify any person of such revision or changes Itronix Corporation does not assume responsibility for the use of this manual nor for any patent infringements or other r...

Page 3: ...mplies with Part 68 of the FCC Rules On the bottom of this equipment is a label that contains among other information the FCC registration number and ringer equivalence number REN for this equipment I...

Page 4: ...ng this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method o...

Page 5: ...have installed Consult your FAX software documentation for instructions about entering this information Warnings and Cautions WARNING It is important that only authorized Itronix personnel attempt rep...

Page 6: ...dio TV technician for help The equipment has been approved to Commission Decision CTR21 for pan European single terminal connection to the Public Switched Telephone Network PSTN However due to differe...

Page 7: ...n to Section 7 and read about batteries and power Following the tips outlined in this section can significantly increase the life of your batteries Inside To Do This Turn to This Section See where we...

Page 8: ...sing an application refer to the application s online Help Start the application select Help from the menu bar and then choose the item you want To learn about using Windows 95 a ten minute tutorial i...

Page 9: ...ardware 20 Standard Software 21 Optional Software 22 MS DOS Utilities 22 If You Have a Touch Screen 23 Section 2 Using the Keyboard and Mouse 25 Keyboard Basics 26 Restarting the Computer 26 Primary K...

Page 10: ...47 Introduction 48 Before You Start Register 48 ARDIS or RAM 48 Cellular Data or Voice 48 Cellular CDPD 49 What Can I Do with My Radio Modem 49 Using the Integrated Radio Modem 50 Antenna Positioning...

Page 11: ...Serial Cables 72 Section 7 Managing Batteries and Power 73 Introduction 74 Practical Battery Tips 74 Conserving Power and Extending Battery Life 79 Low Battery Warnings 80 Power saving Features 80 Sus...

Page 12: ...k Drive 95 PRECAUTIONS 95 Booting from a PC Card External Floppy 96 Using an External CD ROM 97 Stand Alone Charger 98 Indicator Lights 99 Vehicle Adapter 99 Vehicle Cradle 102 PRECAUTIONS 103 Chargin...

Page 13: ...h Screen 116 Hard Drive Care and Handling 116 Internal Hard Drives 117 External PC Card Hard Drives 118 Battery Maintenance and Storage 119 Maintaining Batteries 119 Storing Batteries 119 Computer Mai...

Page 14: ...For More Help 136 Common Solutions to Common Problems 137 Applications 138 Batteries 140 Cellular Modem 143 Display 143 Hard Disk 145 I O Ports 145 Keyboard 147 Landline Modems 148 Miscellaneous 151...

Page 15: ...S E C T I O N 1 Features of the Computer Introduction 16 Individual Parts 17 Indicator Lights 19 Standard Hardware 20 Optional Hardware 20 Standard Software 21 Optional Software 22 MS DOS Utilities 22...

Page 16: ...d computer system built for the demanding environment of the mobile worker Designed for use by large mobile workforces this computer is one of the most practical work tools for collecting managing and...

Page 17: ...Battery Door USB Port Audio Port Microphone Mouse Pointer and Buttons Serial Port RJ 11 Connector Speaker on the bottom of the computer Video Port Parallel Port PC Card Ejector Buttons PC Card Sockets...

Page 18: ...owers off the unit to protect data on the hard disk Display Display options include monochrome color or touch screen The screen can be illuminated in low light conditions by turning on the backlight o...

Page 19: ...link or remain on or off to indicate activity on the system The On Off light illuminates when you power on the computer it blinks to indicate a low battery The External Power light illuminates when ex...

Page 20: ...rd 15 pin D connector USB port that is a series Type A USB connector 2 PC card sockets supporting two Type I or II cards or one Type III card Nickel Metal Hydride NiMH battery Display contrast and spe...

Page 21: ...just like a telephone Battery Maintenance Allows you to deep cycle discharge batteries Battery Status Provides current information about the battery including voltage temperature and remaining capacit...

Page 22: ...Security Prevents unauthorized users from gaining access to information on the computer MS DOS Utilities MODEM Allows you to turn on the internal modem before running an MS DOS application XCPRF Insta...

Page 23: ...ts accurately with the stylus you may need to recalibrate the touch screen To calibrate the touch screen 1 From the Start Menu select Programs Touch and then choose Touchscreen Controls 2 Select the C...

Page 24: ...24 X C 6250 Pro User s Manual 79 0003 003 22 October 1999...

Page 25: ...2 Using the Keyboard and Mouse Keyboard Basics 26 Restarting the Computer 26 Primary Keys 26 Arrow Keys 29 Numeric Keypad 30 FN Keys 31 Function Keys 32 Other Keys 33 Using the Mouse 34 General Guide...

Page 26: ...style keyboard Twelve function keys F1 F12 Embedded numeric keypad Mouse keys Special Function Keys 85 Key Keyboard Only Restarting the Computer Press To do this CTRL ALT DEL Reboot the computer Press...

Page 27: ...d Home Pg Dn 5 4 6 0 Function Keys On Off Keys Embedded Numeric Keypad Mouse Keys 79 Key USA Keyboard 85 Key International UK Layout Keyboard Optional Esc F1 F2 F3 F4 F5 F6 F7 F8 F9 F10 F11 F12 Prt Sc...

Page 28: ...hrough Z in the UPPER CASE position Pressing the CAPS LOCK key again returns the letters to lower case While in the upper case mode pressing the SHIFT key results in lowercase characters when entered...

Page 29: ...character to the right If you press FN and the SPACEBAR at the same time your computer turns on On the 85 key International Keyboard the two keys to the right of the SPACEBAR are also designed to ente...

Page 30: ...OWN ARROW activates the page down key The Page Down key is defined by the application being used It usually causes the next screen or window to appear FN PGUP Pressing FN PGUP FN UP ARROW activates th...

Page 31: ...s The Plus key is used to add numbers Asterisk The Asterisk key is used to multiply numbers Forward Slash The Forward Slash key is used to divide numbers Period The period key inserts a decimal point...

Page 32: ...unction of the End key is defined by the application being used FN HOME Activate the Home key The function of the home key is defined by the application with which you are working Press To do this FN...

Page 33: ...selected objects or graphics and single characters of text located one position to the right of the cursor FN INSERT The Insert key is activated by pressing FN INSERT FN SCR LK The Insert key may var...

Page 34: ...r certain operations Use the left primary mouse button to either click or double click which is based on the task you are performing Esc F1 F2 F3 F4 F5 F6 F7 F8 F9 F10 F11 F12 Num Lk Prt Sc SysRq Scr...

Page 35: ...computer uses a Liquid Crystal Display LCD which is the type of screen used on many notebook and sub notebook computers One problem experienced on computers with an LCD display especially in cold env...

Page 36: ...36 X C 6250 Pro User s Manual 79 0003 003 22 October 1999...

Page 37: ...ECAUTIONS 38 The First Time 39 Connecting the AC Adapter 39 Installing and Charging the Battery 40 Turning the Computer On and Off 42 Startup Problems 43 If You Have a Touch Screen 43 Password Securit...

Page 38: ...nd dust You can lose data if you remove the battery while the computer is operating on battery power Turn off the unit by pressing FN OFF before you remove the battery You can also lose data if the ba...

Page 39: ...o the computer Installing and charging the battery Connecting the AC Adapter To connect the AC adapter 1 Attach the power cord to the AC adapter and then connect the appropriate end of the cord to an...

Page 40: ...ore you operate the unit on battery power To increase battery capacity follow the recommendations about deep cycle discharging later in this manual To install the battery 1 Lift up the display and loc...

Page 41: ...ally The computer s external power light on the indicator panel blinks while the battery is charging it stops blinking and remains on when the battery has completed charging At moderate temperatures a...

Page 42: ...not active 3 Adjust the backlight if necessary On a monochrome display pressing FN F1 toggles the backlight on and off On a color display the backlight is on whenever the computer is running Pressing...

Page 43: ...d then releasing the buttons If the battery doesn t begin charging remove the battery connect the AC adapter and turn on the computer by pressing FN ON Reinstall the battery The indicator light blinks...

Page 44: ...vate or deactivate password security To learn more about the security software refer to its online help To activate or deactivate security 1 Select the Password Security icon in the Mobile Computer To...

Page 45: ...e Password Security icon in the Mobile Computer Tools folder 2 Enter your current password If you are using the computer for the first time enter the default password provided by your company 3 Enter...

Page 46: ...46 X C 6250 Pro User s Manual 79 0003 003 22 October 1999...

Page 47: ...r Data or Voice 48 Cellular CDPD 49 What Can I Do with My Radio Modem 49 Using the Integrated Radio Modem 50 Antenna Positioning 50 Serial Port Settings 51 Radio Indicator Light 51 Enabling the Radio...

Page 48: ...rovider with your modem ID and the computer s serial number This information is printed on the bottom of the computer ARDIS or RAM If you are registering with the ARDIS wireless network or the RAM Mob...

Page 49: ...r as a cellular phone When you are not sending or receiving data you can switch the modem into voice mode using your mobile computer s Speaker Phone program The exact capabilities of your radio modem...

Page 50: ...For best radio reception position the antenna as shown below You can fold the antenna down while the radio is not being used While the display is open CAUTION For RIM 901 Radios While the radio is ope...

Page 51: ...power Radio power Indicates a message wake up has is off is on occurred If a radio message is received while the computer is suspended computer off radio on the computer automatically powers on to al...

Page 52: ...on the Windows desktop You can also run Radio Status by opening the Radio Tools folder Double click on the icon to activate Radio Status Clicking on the Radio Status Power button toggles power to the...

Page 53: ...nt utility While running your radio application software press CTRL ALT R to pop up the DOS Radio Status screen Factory Installed Radio Software The mobile computer includes factory installed software...

Page 54: ...nstall Sierra Wireless Watcher software 1 Ensure that Dialup Networking and TCP IP are installed on your system Refer to Windows 95 online Help for information about installing these components 2 Sele...

Page 55: ...ion for developing communication applications using the ARDIS networks Motorola Mobile Asynchronous Communications MASC Interface R1 0 Itronix Part No 98 0009 001 MASC serial interface specification f...

Page 56: ...56 X C 6250 Pro User s Manual 79 0003 003 22 October 1999...

Page 57: ...W E K N O W T H E R O A D T M S E C T I O N 5 Customizing Settings Introduction 58 Using the System Configuration Utility 58 Accessing the SCU 59 Setting the COM3 and COM4 IRQs 60...

Page 58: ...ed on personal preference For example the computer enters suspend mode after 2 minutes if it does not detect any keyboard or mouse activity If you want to change this time out setting use SCU to make...

Page 59: ...instructions at the bottom of the screen to move around in this utility and change the items you want to customize 4 To exit the utility press ALT E or select Exit from the menu and then choose the ap...

Page 60: ...on the screen while the computer is restarting and press CTRL ALT S as soon as the following line appears CTRL ALT S to enter System Configuration Utility 3 Select Components by pressing ALT C 4 Selec...

Page 61: ...If a message appears indicating that this resource cannot be changed select a different configuration type in the Setting based on box and go back to Step 6 8 In the Value field use the UP or DOWN ARR...

Page 62: ...62 X C 6250 Pro User s Manual 79 0003 003 22 October 1999...

Page 63: ...Transferring Files Introduction 64 Using Direct Cable Connection 65 Direct Cable Connection Requirements 65 Computers Connected to a Network 66 Direct Cable Connection Tips 66 Wiring Specifications fo...

Page 64: ...irect Cable Connection between computers loaded with Windows 95 see the instructions in this section Using PC cards see Section 8 Using PC Cards Using an external floppy or a CD ROM see Section 9 Opti...

Page 65: ...Windows 95 Also a large amount of information about Direct Cable Connection can be found on the Internet search for Direct Cable Connection Direct Cable Connection Requirements Make sure the followin...

Page 66: ...d to enter a network password enter it correctly or you may not be able to see the shared resources on the host computer Direct Cable Connection Tips Where do I find basic information about Direct Cab...

Page 67: ...again You may be prompted to insert the Windows 95 CD ROM or disk s When I try to start Direct Cable Connection I get the error Cannot find file C WINDOWS DIRECTCC EXE or one of its components This i...

Page 68: ...e sure that both computers are securely connected by a Direct Parallel Cable A Direct Parallel Cable is not the same as a standard parallel cable When starting Direct Cable Connection for the first ti...

Page 69: ...therboards There will be a section that configures the printer parallel port There are two printer sections one is IRQ and the other is type of communication In the type make sure it is in the ECP mod...

Page 70: ...Connection I cannot access information on the Host computer or LAN Make sure Network Neighborhood is on the desktop of both computers If it isn t you can re install it from your Windows 95 CD ROM or d...

Page 71: ...at a much higher rate than a serial connection Parallel Cables To make a Direct Parallel Cable make a cable with male DB 25 connectors at both ends and wire the cable as follows 25 pin 25 pin Descript...

Page 72: ...emale connector on both ends and wire the cable as follows 9 pin 25 pin 25 pin 9 pin Description pin 5 pin 7 pin 7 pin 5 Ground Ground pin 3 pin 2 pin 3 pin 2 Transmit Receive pin 7 pin 4 pin 5 pin 8...

Page 73: ...Practical Battery Tips 74 Conserving Power and Extending Battery Life 79 Low Battery Warnings 80 Power saving Features 80 Getting Battery Information 82 Removing and Replacing Batteries 83 Charging B...

Page 74: ...e Power Suspend Resume Control menu in the System Configuration Utility SCU This allows the system to automatically suspend while it is connected to external power Use the Battery Maintenance applicat...

Page 75: ...rals and remove peripheral and network PC Cards when you are not using them If you have a monochrome display turn off the backlight when you do not need it If you have a 10 4 inch color display turn o...

Page 76: ...ing when your battery has finished charging Under normal circumstances your battery is finished charging when the external power indicator light stops blinking and remains solid To prevent possible da...

Page 77: ...ttery s chemical reactions Also if the battery becomes too hot while charging the charge mode automatically switches from Fast Charge to Slow Charge Slow Charge takes much longer to finish charging th...

Page 78: ...e than 30 days exit Windows to save data to the hard disk and then press FN OFF to turn off the computer Remove the battery before storing the computer Tip 7 Returning batteries for service When shipp...

Page 79: ...u do not need it Use the SCU to set power management options at levels that will consume the least amount of battery power see Section 5 Customizing Settings for more information Use the AC adapter or...

Page 80: ...ery capacity becomes critically low and external power is not connected or the battery is not replaced By default the computer enters suspend mode after two minutes of inactivity This time out setting...

Page 81: ...a period of inactivity You must manually turn the backlight on by pressing FN F1 when you resume You can change the time out setting for the backlight in the System Configuration Utility SCU See Sect...

Page 82: ...tus application provided with your system monitors the condition of the battery installed in the computer This application allows you to check information such as the current capacity and temperature...

Page 83: ...he computer by pressing FN OFF and then locate the battery door in front of the keyboard 2 Push the two battery door latches down to unlatch the door and slide it away from the unit C 3 Grasp the ribb...

Page 84: ...you also can use other optional devices such as the vehicle adapter the stand alone charger or the vehicle cradle See Section 9 Optional Equipment and Accessories for more information about this equi...

Page 85: ...is application double click the Battery Maintenance icon in the Mobile Computer Tools folder To learn more about this program refer to its online help Nickel Metal Hydride NiMH batteries can develop m...

Page 86: ...mperature range 10 C to 30 C 50 F to 86 F After storage or periods during which the battery has not been used deep cycling it up to four times in succession may increase its capacity You may want to d...

Page 87: ...W E K N O W T H E R O A D T M S E C T I O N 8 Using PC Cards Introduction 88 Inserting and Removing a PC Card 88 Transferring Files Using PC Cards 89 Using Bootable PC Cards 90...

Page 88: ...d credit card sized device that can be used to store programs data or to expand the capabilities of your computer The mobile computer accepts Type I Type II and Type III PC cards Inserting and Removin...

Page 89: ...s Using PC Cards To transfer files using PC cards This method of transferring files requires that the computer you are exchanging files with is also equipped with a PC card socket 1 Insert a PC memory...

Page 90: ...the file s from the PC card to the hard disk of the destination computer Using Bootable PC Cards The mobile computer normally boots from the internal hard disk drive C however it might be necessary t...

Page 91: ...pment and Accessories Connecting a Printer 92 Connecting an External Monitor 93 Connecting an External Mouse 93 PC Card External Floppy Disk Drive 95 Using an External CD ROM 97 Stand Alone Charger 98...

Page 92: ...lel cable to the 25 pin connector the larger of the two connectors This connector is referred to as LPT1 2 Connect the other end of the cable to your printer 3 Follow the instructions for your applica...

Page 93: ...lay Select icon 2 Select one of these options LCD Panel to use the computer display Monitor LCD to use both displays 3 Choose OK Connecting an External Mouse You can connect an external mouse to the s...

Page 94: ...er s Manual 79 0003 003 22 October 1999 5 Under Manufacturers select the appropriate mouse you intend to use 6 Under Model select the appropriate model 7 Choose OK 8 Close all windows and enable the c...

Page 95: ...e mobile computer use the drive letters that correspond to your hardware configuration Follow the procedures in this section to connect the floppy drive to the computer PRECAUTIONS Using an unapproved...

Page 96: ...computer s hard disk becomes corrupted or fails or if you want to boot another operating system One option is to use a bootable external floppy disk drive To boot from an external floppy disk drive 1...

Page 97: ...the mobile computer If necessary follow the instructions provided with the CD ROM to install the correct device drivers on the computer After following the appropriate setup procedures you can access...

Page 98: ...o the power port on the stand alone charger insert the other end of the power cord into an electrical wall outlet 2 Align the connectors and place the battery onto the charger The charger automaticall...

Page 99: ...ery using the cigarette lighter socket To prevent possible damage to the battery the system will not allow the battery to charge at extreme temperatures Be aware of the following charging characterist...

Page 100: ...ightly to make a good connection The power light illuminates to indicate that current is reaching the vehicle adapter When you connect the vehicle adapter it automatically begins fast charging the com...

Page 101: ...linking This typically occurs if the charge mode switched from Fast to Slow because the battery became too hot The charging process is trying to put a little more capacity into the battery however ext...

Page 102: ...dard key lock located on the back of the cradle locks the computer onto the cradle for security purposes You can use the vehicle cradle to Charge batteries Communicate with other devices Access inform...

Page 103: ...e procedure below to charge a Nickel Metal Hydride NiMH battery To charge a battery installed in the computer 1 Make sure the computer is powered off 2 Place the computer onto the vehicle cradle makin...

Page 104: ...ase contact your organizations s help desk for a list of approved vehicle mounted antennas For mounting installation and or mounting Important A temperature of 20 C to 60 C 4 F to 140 F is recommended...

Page 105: ...y an area 20 cm 8 inches in from the edges of the vehicle roof 2 Place the antenna within that area To maximize RF performance position the antenna in the center of the vehicle roof WARNING Improper i...

Page 106: ...mputer by pressing CTRL ALT DEL 5 Insert a CD into the CD slot on the cradle 6 You can access the CD ROM by using an application or using your operating system s file manager Choose the CD icon or the...

Page 107: ...ns are not available other pins in the contact assembly can be used to field fix the unit until replacement parts are available To clean or replace the cradle contact pins 1 Hold down the protective p...

Page 108: ...identify a few sources for products with acceptable performance Selecting the Right Surge Protection Consider the level of quality you need when selecting a surge suppressor This depends on factors su...

Page 109: ...1283 listed for surge suppression modem surge protection and RFI EMI noise filtering respectively The surge suppressor should have diagnostic LEDs that verify good AC ground proper wiring and proper s...

Page 110: ...110 X C 6250 Pro User s Manual 79 0003 003 22 October 1999...

Page 111: ...W E K N O W T H E R O A D T M S E C T I O N 10 Modems Introduction 112 Which Modem Do I Have 112 Using the Internal Landline Modem 113 Transferring Files 114...

Page 112: ...Section 5 Customizing Settings for correct IRQ and communication port settings Which Modem Do I Have To verify which modem is installed in your unit locate the Config string label on the bottom of th...

Page 113: ...COM3 IRQ is set correctly Failure to do so may cause some communication programs to lock up See Section 5 Customizing Settings 3 Set up the HyperTerminal application or another application to use the...

Page 114: ...puter 2 Insert the other end of the RJ 11 cable into a telephone jack 3 Set up the HyperTerminal application or another application to use the communications port COM3 4 If necessary set up other comm...

Page 115: ...uch Screen 116 Hard Drive Care and Handling 116 Internal Hard Drives 117 External PC Card Hard Drives 118 Battery Maintenance and Storage 119 Maintaining Batteries 119 Storing Batteries 119 Computer M...

Page 116: ...Have a Touch Screen Hard Drive Care and Handling There are two hard drive options for the mobile computer a shock mounted 2 5 inch hard drive and a PC Card Type III hard drive All hard drives contain...

Page 117: ...to withstand the day to day rigors of the mobile environment and provide years of reliable service The useful life of the product can be enhanced by not intentionally abusing it Use the power managem...

Page 118: ...mpt to disassemble any part of the hard drive The warranty will be voided if drive seals are broken or screws have been removed Periodically backup or archive important files and data If you encounter...

Page 119: ...perature will remain around 20 C 68 F Deep cycle discharge your battery when requested which may be as often as 3 months depending on usage Storing Batteries Store the battery within the recommended t...

Page 120: ...d correcting potential problems early can help reduce the need to return the unit for service Outside Case Like all tools the outside of the computer will get dirty with use The case is made of painte...

Page 121: ...th to clean the display Do not use paper products because they can scratch the screen External Power Connector The external power connector may sometimes be exposed to moisture and or contamination ca...

Page 122: ...is open If the door needs to be replaced this can be done without returning the unit for service Contact your local support person for more information Make sure the PC Card connector is operating pr...

Page 123: ...procedure for backing up files or data 2 Exit all applications and use the appropriate procedure to exit from your operating system 3 Turn off the computer 4 Remove the battery from the unit and stor...

Page 124: ...124 X C 6250 Pro User s Manual 79 0003 003 22 October 1999...

Page 125: ...W E K N O W T H E R O A D T M A P P E N D I X A Error Messages Introduction 126 POST Messages 126 MS DOS Messages 132 Windows Messages 133 Application Messages 133...

Page 126: ...his test is called the Power On Self Test POST If the system finds an error during this test it displays an error message Some POST errors can occur before anything can be displayed on the screen In t...

Page 127: ...uttons If the problem persists contact your supervisor or your organization s help desk Fixed disk controller failure Disk controller is not responding Report this error to your supervisor or your org...

Page 128: ...e failure Reboot the computer by pressing CTRL ALT DEL If the message persists and the keyboard is not usable report this error to your supervisor or your organization s help desk Keyboard failure Key...

Page 129: ...on s help desk Press the F1 key to continue This message indicates that an error was found during POST Pressing the F1 key allows the system to attempt to boot Shutdown failure Reboot the computer by...

Page 130: ...k track 0 failed Restart the computer by pressing both mouse buttons for at least ten seconds and then releasing the buttons If the problem persists contact your organization s help desk WARNING Flopp...

Page 131: ...e option ROM An expansion board contains a defective ROM Try restarting the computer by pressing CTRL ALT DEL If the problem persists the expansion board may need to be replaced Report this error to y...

Page 132: ...be formatted Press A to abort then format the card using the MS DOS Format command or from Windows using the Format Disk command Invalid drive specification You tried to access a drive that does not...

Page 133: ...e typically self explanatory See Appendix B Troubleshooting for more information Application Messages Both MS DOS and Windows applications may display messages if a warning or error condition occurs R...

Page 134: ...134 X C 6250 Pro User s Manual 79 0003 003 22 October 1999...

Page 135: ...t 136 For More Help 136 Common Solutions to Common Problems 137 Applications 138 Batteries 140 Cellular Modem 143 Display 143 Hard Disk 145 I O Ports 145 Keyboard 147 Landline Modems 148 Miscellaneous...

Page 136: ...resources listed below If you are having a problem with a computer application use the online Help that comes with the application to find a solution If you still cannot resolve your problem contact...

Page 137: ...ns to Common Problems Solutions to some common problems are listed on the following pages under these categories Applications Batteries Cellular Modem Display Hard Disk I O Ports Keyboard Landline Mod...

Page 138: ...pted Run SCANDISK Windows is out of memory resources Exit Windows and restart Windows If you are using a communications application make sure that the Interrupt Request lines IRQ for COM3 and COM4 spe...

Page 139: ...on the screen to install it Verify with your company that your computer has an internal modem installed Make sure the IRQ lines for COM3 and COM4 are specified for Windows See Section 5 Customizing S...

Page 140: ...ol menu in the System Configuration Utility SCU This allows the system to automatically suspend while it is connected to external power If the battery is new or has been stored for a week or more foll...

Page 141: ...tained batteries eventually need to be retired Consider replacing the battery if you are not getting the usage you need from it You may have a defective battery Check the battery condition with the Ba...

Page 142: ...en the battery is fully charged The gas gauge is unreliable in these cases it may read 100 percent but the actual capacity is only 10 percent My battery seems to have less and less capacity To keep yo...

Page 143: ...slow The temperature may be too cold Move the computer to a warmer operating environment I can t read the display Adjust the backlight On a monochrome display pressing FN F1 toggles the backlight on a...

Page 144: ...leasing the buttons Connect external power and recharge the battery I can t see the cursor while using the DOS editor Press FN INSERT to change from insert mode to overwrite mode to enable a block cur...

Page 145: ...re and humidity This is a hardware failure associated with the hard disk power circuit Return the unit for service I can t save files because the disk is full Report this situation to your supervisor...

Page 146: ...er read write operations will be successful Verify the following lines are in your CONFIG SYS DEVICE C WINDOWS SYSTEM CSMAPPER SYS DEVICE C WINDOWS SYSTEM CARDDRV EXE SLOT 2 Serial ports do not work c...

Page 147: ...s NUM LOCK mode on and off PGUP PGDN HOME and END keys don t work You need to press the FN key in combination with other keys for certain functions For example To page up press FN UP ARROW To page dow...

Page 148: ...sure the communication settings are correct in your application Refer to the online Help for your application Make sure you have the correct COM port selected in your application Refer to the online H...

Page 149: ...r each modem type Modem type COM port External COM1 or COM2 Internal landline COM3 Internal CDPD COM4 Make sure that the Interrupt Request lines IRQs for COM3 or COM4 specified for Windows match the I...

Page 150: ...M4 are specified for Windows See Section 5 Customizing Settings to view and change IRQ settings Third party applications don t work with COM3 Make sure a modem is installed Locate the Config string la...

Page 151: ...the source of the problem is the answering modem Try setting up the answering modem to generate the correct V 22 tone which can usually be done by sending an AT command to the modem See the AT Command...

Page 152: ...ry if it is not charged If you are using the AC adapter check the electrical outlet you are using to make sure it is working properly If the mobile computer does not turn on restart the computer by ho...

Page 153: ...not suspend automatically when they are connected to external power The computer is locked up If you ve tried to resolve the problem other ways and your system still doesn t respond you may need to re...

Page 154: ...Panel and make the appropriate change Make sure you have enough space on your hard disk Contact your supervisor or your organization s help desk for assistance Set up a permanent swap file Contact yo...

Page 155: ...ouse pointer may be off the screen Move the mouse until it reappears on the screen From the Start Menu select Settings Control Panel and then choose Mouse The Motion tab contains settings for the mous...

Page 156: ...he PC Card socket There is a delay of 10 to 15 seconds before the CD ROM drive is recognized Drivers may not be installed Contact your organization s help desk for assistance The computer locks up whe...

Page 157: ...screen display warps or pillows in high humidity The computer remains functional however moving the computer to a more suitable environment will allow the display to recover Peripherals The parallel f...

Page 158: ...appears your radio ID is displayed Make sure this matches the ID on the bottom of your computer If these numbers do not match contact your company s help desk for assistance 8 If your unit is register...

Page 159: ...nd 4 Respond N to each prompt EXCEPT the following Process your startup device drivers CONFIG SYS DEVICE C WINDOWS HIMEM SYS DEVICE C WINDOWS EMM386 EXE NOEMS 5 From the DOS prompt enter C CD XCTOOLS...

Page 160: ...ake sure the IRQ setting for COM4 is set correctly in the SCU Many DOS applications assume this to be IRQ 3 rather than the default of IRQ 10 See Section 5 Customizing Settings Make sure that XCPRF is...

Page 161: ...specific purpose such as solving a particular business or mathematical problem backlight A feature of the computer display that makes information on the screen easier to read in low light situations...

Page 162: ...devices used to supply power to the mobile computer including the AC adapter the vehicle adapter and the vehicle cradle external power light The second light from the left on the indicator panel this...

Page 163: ...one allows a user to talk to another person Microsoft Windows and Windows 95 An operating environment for MS DOS used on IBM compatible computers that provides users with graphical windows in which to...

Page 164: ...is off the light blinks to indicate a message is waiting Random Access Memory RAM The computer s primary working memory in which program instructions and data are stored so they are accessible direct...

Page 165: ...SCU A utility that allows you to change default settings for your hardware options and power management Taskbar In Windows 95 the area along the bottom of the screen that contains the Start button and...

Page 166: ...166 X C 6250 Pro User s Manual 79 0003 003 22 October 1999...

Page 167: ...Status 21 82 162 defined 161 HyperTerminal 21 Keyboard Status 21 Radio Status 52 applications continued Speaker Phone 21 165 troubleshooting 138 ARDIS radio registering 48 ATA cards See PC cards audi...

Page 168: ...cting an external monitor 93 connecting an external mouse 93 connecting optional equipment and accessories 92 connecting two computers 65 conserving power 79 80 copying files 64 using an external CD R...

Page 169: ...sics 26 cleaning 121 illustrated 17 26 troubleshooting 147 using 26 31 Keyboard Status application 21 keys FN 31 numeric 30 summary table 31 L landline modem 113 148 LED See indicator lights lights Se...

Page 170: ...5 using to transfer files 89 pen touch screen 43 calibrating 23 cleaning 116 troubleshooting 157 peripherals connecting 92 surge protection 108 power conserving 79 power management See also battery ti...

Page 171: ...essors 108 suspend mode 80 165 System Configuration Utility SCU 58 accessing 59 defined 165 T telephone line connecting 113 temperatures battery 74 77 140 operating 120 storing the computer 123 tips b...

Page 172: ...172 X C 6250 Pro User s Manual 79 0003 003 22 October 1999...

Page 173: ...Itronix Corporation P O Box 179 Spokane WA 99210 0179 www itronix com 79 0003 003...

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