Itronix X-C 6250 Pro, User Manual

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Appendix B. Troubleshooting
79-0003-003 22 October 1999
Applications
In Windows, Windows and the mouse lock up when aborting the
deep cycle process in Battery Maintenance
•
Restarting the computer by pressing
CTRL+ALT+DEL
corrects the
problem.
Communications programs such as HyperTerminal, Procomm
Plus, or Speaker Phone don’t seem to work or they lock Windows
•
If you are using the internal modem, be sure to specify COM3 as the
communications port.
•
When you first try to use HyperTerminal or similar application, the
system responds with a message asking if you want to install the
modem. Answer “Yes” to this question and follow the instructions on
the screen to install it.
•
Verify with your company that your computer has an internal modem
installed.
•
Make sure the IRQ lines for COM3 and COM4 are specified for
Windows. See Section 5, “Customizing Settings,” for more
information.
Third-party applications don’t work with COM3
•
Make sure a modem is installed. Locate the “Config” string label on
the bottom of the computer; a modem is not installed if the seventh
digit is Z.
•
Make sure your application is set to use COM3.
•
Make sure your application is using the correct communication
settings (baud, parity, etc.).
•
Make sure that the Interrupt Request lines (IRQs) for COM3 or
COM4 specified for Windows match the IRQ lines specified in the
SCU. See Section 5, “Customizing Settings,” for more information.
•
You may also need to try a different IRQ setting. See Section 5,
“Customizing Settings,” for more information.