ISHIDA AC-4000 Series Service Manual Download

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Chapter 6 Troubleshooting

6-1

AC-4000 Service Manual No. 0181B

CHAPTER

TROUBLESHOOTING

6.1 Error List

Error-1:

When the printer cassette is improperly positioned.

Error-2:

When ITEM characters exceed the limit number of characters.

Error-3:

When POP MESSAGE exceeds the limit number of characters.

Note: Pressing the CLR key returns to normal mode.

Error-4:

When EXTRA MESSAGE exceeds the limit number of characters.

Note: Pressing the CLR key returns to normal mode.

Error-7:

When STORE NAME/ADDRESS exceeds the limit number of characters.

Note: Pressing the CLR key returns to normal mode.

Summary of Contents for AC-4000 Series

Page 1: ...ion operation service or maintenance until thoroughly understanding the contents of this manual Keep this manual available at all times for installation operation service and maintenance Manual No 0181B SERVICE MANUAL System Scale Printer ...

Page 2: ...urn OFF the power switch and unplug the power cord from the outlet Keep the area around the machine clean Particularly with disassembly if the power is switched ON when an object such as a detached screw is left inside the main unit serious damage may occur Do not pull directly on the cords of the internal wiring Doing so may result in broken wires or poor connections Always grasp the connector wh...

Page 3: ...these are easily damaged There are precautions relating to assembly and adjustment parts Read and understand the manual thoroughly before attempting maintenance SAFETY CONSIDERATIONS For safe operation the following safety considerations must be observed Grounding This machine requires protective grounding for safe operation To avoid potential shock hazards a protective grounding conductor for the...

Page 4: ...r other volatile liquids Do not drop or apply a strong shock to the scale Do not allow any liquids to come into con tact with the machine Do not disassemble the machine Power Supply Use the appropirate voltage after referring to the specification plate located on the machine Use a dedicated power source Voltage fluctuation may cause the machine to malfunction ...

Page 5: ...on the buttom of the machine until the bubble is completely centered in the round level indicator G Areas subject to high temperatures or high humidity G Areas exposed to direct sunlight G Areas where water or other liquids are easily spilled on the machine G Areas subject to a lot of dust or dirt G Areas with large voltage fluctuations G Areas subject to excissive vibration or unstable surfaces G...

Page 6: ...omer s Specification Setup Initialization Setup and Registration 2 5 2 9 Normal Mode Display 2 6 2 10 Label Batch Print Mode 2 7 2 10 1 Basic operation 2 7 2 10 2 Additional functions 2 7 2 10 3 Label batch printing on continuous paper 2 8 2 11 Scroll Message Display 2 9 2 12 Campaign Function 2 9 CHAPTER 3 TEST MODE 3 1 Test Mode Menu List 3 1 3 2 Test Mode Start 3 2 3 3 Hardware Test 3 2 IA D CH...

Page 7: ...MAT No 4 3 ILABEL LENGTH GAP 4 3 ILABEL WIDTH 4 4 ILABEL SENSOR DISTANCE 4 4 ILABELDIE CUT CONTINUOUS 4 4 ISTORE NAME ADDRESS 4 4 IFIELD TITLE PRINT 4 5 IPEEL SENSOR 4 5 ITEST ITEM No 4 5 ITHERMAL HEAD CHECK 4 5 ISUBTOTAL LABEL FORMAT No 4 6 ISHOP No PRINT 4 6 IMACHINE No PRINT 4 6 ILABEL FORMAT EDIT 4 7 IFORMAT No PLU 4 7 IUNIT 4 8 IDEFAULT PLU 4 8 IUNIT DATA 4 9 INUMBER OF UNITS 4 9 ILABEL LENGT...

Page 8: ...ark Down PRICE 4 18 IFIXED WEIGHT 4 19 IPCS 4 19 ITARE 4 19 IDATE PRINT 4 19 ISHELF LIFE 4 19 IBEST BEFORE DATE FLAG 4 20 IBEST BEFORE DATE 4 20 IPACKING TIME FLAG 4 20 IPACKING TIME DATE 4 20 IEXPIRY TIME FLAG 4 20 IEXPIRY TIME DATA 4 21 IITEM CODE 4 21 IBARCODE TYPE 4 21 IPOS CODE TYPE 4 21 IPOS CODE FLAG 4 21 IPOS CODE 4 22 IOPEN PRICE 4 22 ICOMMODITY MESSAGE 4 22 IINGREDIENTS MESSAGE 4 22 INIP...

Page 9: ... 4 12 Ethernet Setup 4 30 IIPADDRESS SETUP 4 30 IGATEWAYADDRESS SETUP 4 31 ISUBNET MASK SETUP 4 32 ISERVER ADDRESS SETUP 4 33 ILOG IN NAMEADDRESS SETUP 4 34 IPASSWORD SETUP 4 34 IMACADDRESS SETUP 4 35 IDHCP SETUP 4 35 INETWORK STATUS 4 36 4 13 System Timer 4 37 4 14 Password Setup 4 38 IREGISTRATION 4 38 ITOTAL 4 38 ISUBTRACTION 4 39 ISETUP 4 39 4 15 Machine Number Setup 4 40 CHAPTER 5 ELECTRICITY...

Page 10: ...op case 7 3 7 2 Detaching Internal Parts 7 4 IDetaching the keyboard relay board P 862A 7 4 IDetaching the key sheet 7 4 IDetaching the power supply 7 5 IDetaching the span switch PK 236 7 5 IDetaching the load cell 7 6 IDetaching the PK 229 A D board 7 7 IDetaching the PK 232 TCP IP 7 7 IDetaching the PK 950A Main board 7 8 IDetaching the thermal head 7 9 ICleaning the thermal head 7 10 IDetachin...

Page 11: ...0B AC 4000E CHAPTER 1 OVERVIEW 1 1 Appearance and Name of Each Part 1 2 Display Customer display Operator display Weigh platter Power switch Power supply receptacle Fuse Key sheet Upper surface Operation key sheet Lower surface Program key sheet Printer cassette ...

Page 12: ...Chapter 1 Overview AC 4000 Service Manual No 0181B 1 2 1 3 Key Sheet 1 4 Printer Roll holder Roll stopper Winding bobbin U pin Peel shaft ...

Page 13: ... switch 120 keys Fluorescent display tube 23 digits Both for customer and operator displays Character height 10 1mm 256 x 16 dots 5 to 40 C Main body Max 95 40 C No condensation Printer Max 80 40 C No condensation Varies depending on where the machine is used Specified on the rating plate Stand by Approx 40W Operating Approx 100W 11kg Standard 1MB Factory option 2MB RS232C D sub 9 pin Output DC24V...

Page 14: ... Exploded Drawing AC 4000 TARE kg WEIGHT kg UNIT PRICE kg TOTAL PRICE Operation panel Key sheet P 950B Main board PK 229 A D board Power cord Display Printer cassette Power supply Fuse Power switch Module RS232C Load cell Top case Platter holder Weigh platter ...

Page 15: ... body 5 Display 6 Weigh platter 7 Operation manual CHAPTER 2 INSTALLATION 2 1 Packed Goods Open the packing case and check whether there are all the packed goods machine and attachments and if there are any damaged parts Note AC 4000 B type or E type can be identified by a description of the sticker on the case ...

Page 16: ...such as water does not splash Avoid the place where direct sunshine strikes for a long time Install the machine in the place where the influ ence such as the winds is not received Secure the installation space enough 2 3 Assembly 1 Run the display connector harness through the stand and fix the display and the stand with the 4 screws A 2 Engage the connector with the connector on the main body 3 I...

Page 17: ...nd turn the roll stopper clockwise so that the roll does not come off 3 Pass the label roll as shown in the figure below and fix the roll end with the U pin 4 Push the printer cassette to its original position 2 4 Weigh Platter Installation Insert the 4 pins of the weigh platter into the rubber feet on the platter holder 2 5 Label Loading Pull out the printer cassette Roll stopper ...

Page 18: ...0 220 IN 110 220 Power supply Power outlet Power cord Power receptacle Note The power outlet shape varies according to customers 2 6 Power Cable Connection Insert the power cable into the receptacle at the left of the main body Insert the power cable plug into the power outlet Ensure to establish a ground at the customer side 110 V 220 V input power supply can be used However set the jumper lead t...

Page 19: ...clear P 3 7 3 Printer head P 3 11 4 Label sensor check P 3 13 5 Total memory P 3 14 6 ROM switch P 3 15 7 Peel sensor check P 3 17 8 Machine type check P 3 18 Setup mode Refer to Chapter 4 Setup Mode 1 Label format P 4 3 2 POS code P 4 10 3 Item code P 4 13 4 Default data P 4 14 5 Total mode select P 4 16 6 Open price P 4 17 7 PLU selection P 4 18 8 System P 4 26 9 Ethernet setup P 4 30 10 System ...

Page 20: ...0181B 2 6 2 9 Normal Mode Display 1 All segments blink three times when the power is turned on 2 Then the initial display appears IOperator display ICustomer display 3 When calling up Fixed price item or Weighing item IWeighing item IFixed price item ...

Page 21: ...er item is called than fixed price item 2 Specify the number of labels to be printed Key in the number of labels then press the ENTER key Note An error buzzer sounds when the limited number of labels 9 999 labels exceeds 3 Repeat above steps 1 and 2 to specify the number of labels for other items Note An error buzzer sounds when exceeding the maximum number of specified items 99 items 4 Press the ...

Page 22: ...wever the remaining label batch print items are not deleted If printing stops when five labels have been issued for an item specified to issue 10 labels the remaining 5 labels are preserved 5 Addition of label batch print data to the preserved data The label batch print data is added to the preserved data When there are 40 preserved items 59 items can be added 2 10 3 Label batch printing on contin...

Page 23: ...mum number of characters 96 characters one byte English code 2 12 Campaign Function Registered campaign items start to be sold at the registered campaign price when the time reaches registered campaign time Maximum number of campaign 20 Maximum number of items for each campaign 100 Discount method 0 Unit price 1 Special price 2 Amount discount 3 Percent discount 4 Special unit price Campaign 1 bec...

Page 24: ...Chapter 2 Installation AC 4000 Service Manual No 0181B 2 10 MEMO ...

Page 25: ...tup clear P 3 8 c Test data set P 3 8 d Application copy P 3 9 e BIOS copy P 3 9 IPrinter head a Resistance P 3 11 b Print usage in km P 3 12 c Resistance value P 3 12 ILabel sensor check Level sensor P 3 13 ITotal memory Total Memory P 3 14 IROM switch ROM switch P 3 15 ROM switch number P 3 15 IPeel sensor check Peel sensor check P 3 17 Peel sensor P 3 17 Note Although the display shows LABEL SE...

Page 26: ...mmediately press and keep pressing any key other than the RESET key for a while until a buzzer sounds the following test mode menu screen will appear by releasing the key 3 3 Hardware Test IHardware test mode selection screen To select a desired menu press the key to increment a menu or enter a menu number followed by pressing the key ...

Page 27: ... and after a zero point adjustment put the same weight as the maximum weighing capacity and press the TARE key to perform an auto span After the span adjustment finish to check the zero point and the weighing capacity value by repeating zero point and span adjustments After completing the span adjustment push the memory button on the board to store the adjustment value in E2ROM When initializing E...

Page 28: ...brane key data other than the RESET key is displayed Press the RESET key to return to the hardware test menu screen IDISPLAY CHECK Multiple tube display check mode Each segment of all digits lights up This display flashes in one second interval Press the END key to return to the hardware test menu screen ...

Page 29: ...utput test data and judge by verifying received test data and sent data If the data matches PASS is displayed and OK buzzer sounds ERR is displayed and NG No Good buzzer sounds Press the RESET key to return to the hardware test menu screen IAPPLICATION PROGRAM No Program no and version display check The program number and version of the main program are displayed Note The program number for the pr...

Page 30: ...B 3 6 IBIOS PROGRAM No Program no and version display check Program number and version of the BIOS program are displayed Note The program number for the prototype is the development code BOOT Press the END key to return to the hardware test menu screen ...

Page 31: ...followed by pressing the key ISRAM CLEAR This menu is used when clearing SRAM When this menu is executed all the SRAM data is cleared initialization SRAM clear is executed by pressing the ZERO key twice When SRAM clear is complete PASS is displayed and OK buzzer sounds If an error is detected ERR is displayed and NG No Good buzzer sounds ...

Page 32: ...ror is detected ERR is displayed and NG No Good buzzer sounds Press the END key to return to the hardware test menu screen ITEST DATASET This menu is used when setting up the machine for the first time when there is no backup data In this mode execute a set of SRAM clear E2ROM setup Dummy data creation The dummy data memorizes 10 PLU data and the store name address SRAM clear is executed by pressi...

Page 33: ... of flash ROM 1M byte When processing is complete PASS is displayed and OK buzzer sounds When an error is detected ERR is displayed and NG No Good buzzer sounds IBIOS COPY Writing boot program Write the boot program part of flash ROM 512k byte When processing is complete PASS is displayed and OK buzzer sounds When an error is detected ERR is displayed and NG No Good buzzer sounds ...

Page 34: ...layed Standing up state after BIOS COPY is operated Internet Protocol address 192 168 10 1 Log in TEST Password USNET Perform APPLI COPY in the same operation as the above mentioned IBOOT COPY starting procedure 1 Turn on the power switch while pushing the Memory button Note 1 Remove the plastic cap on the upper part of the top cover Then the Memory button can be seen right under the cap 2 Press t...

Page 35: ... or enter a desired menu number followed by the key IRESISTANCE Thermal head resistance value Set a resistance value of the thermal head Press the COPY key to read ID from the thermal head and set it automatically Or enter a resistance value described on the head followed by the ENTER key Stored data is memorized in E2ROM ...

Page 36: ...ravel distance It is memorized in 100m unit 0 1km and displayed When resetting the travel distance Enter the password 495344 and press the SIZE key IRESISTANCE VALUE ADJUSTMENT Print density adjustment Adjust the thermal head print density Print density adjustment range 1 Thin to 9 Thick Default value 5 Press the END key to return to the test mode menu screen ...

Page 37: ...r output value Label Baking paper 140 Label sensor output value Baking paper only At adjustment Label sensor output value deviation must be 50 or more between the case when a label exists and when no label exists Output from the label sensor is displayed with a value after passing through the A D converter Adjustment value range 0 to 255 Adjustment method Adjust the label sensor volume in digital ...

Page 38: ...a desired menu number followed by the key IMEMORY Memory usage status A total memory and a free memory are displayed A free memory is not necessarily corresponding to the remaining amount which can be stored because it indicates only the one that the block is completely free Press the END key to return to the test mode menu screen ...

Page 39: ...eck Change or check the E2ROM switch in this menu Multiple tube display LL HH XX LL indicates the E2ROM address HH indicates the E2ROM address data XX monitors the input data To specify an address enter the address ROM switch no and press the key to select To change a data enter hexadecimal numerics by using the alphabet of A to F and numerics of 0 to 9 Press the END key to return to the test mode...

Page 40: ...59 min Example No 8 2 min 1 0 min 2 2 min 3 2 min 4 4 min 5 4 min 58 58 min 59 58 min Example No 8 3 min 1 0 min 2 0 min 3 3 min 4 3 min 5 3 min 6 6 min 57 57 min 58 57 min 59 57 min Example No 8 30 min 1 0 min 2 0 min 3 0 min 4 0 min 5 0 min 6 0 min 29 0 min 30 30 min 31 30 min 59 30 min 9 Subtotal label item name mode 0 sub total is printed 1 Item name is printed when an item is called 10 Reset ...

Page 41: ...checked Sensor value display 255 Peel sensor resistance 186 Peel sensor output value Label Backing paper 255 Peel sensor resistance 0 Peel sensor output value Backing paper only Output from the peel sensor is displayed with a value after passing through the A D converter Setting range 0 t o 255 Input method Key in 0 to 255 and press the ENTER key to store Press the END key to return to the test mo...

Page 42: ...0181B 3 18 3 10 Machine Type Check IMACHINE TYPE SET Hardware selection by specifying the machine type flag Press the key to increment a menu or enter the desired menu number followed by the key 0 AC 4000B 1 AC 4000 2 AC 4000D 3 AC 4000H 4 AC 4000E ...

Page 43: ...U for test printing 10 Thermal head fault check b Label format edit POS code a Flag setting Non PLU b Flag setting PLU c POS code system d POS code type Non PLU e ITF code type China specification f Manufacturer code Item code Reference data position in bar code Default data Initial value of external reference data a Default value of date print flag b Expiry date c Processing time d Expiry time To...

Page 44: ...tup f Tare 4 2 Starting Procedure for Each Mode Setup mode Enter 6000 and press the MODE key Subtraction Enter 7000 and press the MODE key Total Enter 8000 and press the MODE key Registration Enter 9000 and press the MODE key 4 3 Starting Procedure for Setup Mode Enter 6000 and press the MODE key to enter SETUP MODE from normal or other mode Press the key to increment a menu Setup mode menu screen...

Page 45: ...ting mode ILABEL FORMAT No Specifying label format number 1 to 4 are standard formats 10 to 99 can be additionally registered 1 is a default when a format number in which there is no specified data Enter the format number and press the ENTER key ILABEL LENGTH GAP Setting label length Enter the label length and label pitch in 0 1 mm unit ...

Page 46: ...lue ILABEL SENSOR DISTANCE Setting a distance between label sensor and thermal head Other than AC 4000 AC 4000 Enter a numerical value in 0 1 mm unit Note The label sensor is not available for the AC 4000 because it is a cassette specification ILABEL DIE CUT CONTINUOUS Specifying label Die cut label Continuous paper Selection 0 Die cut label 1 Continuous labels ISTORE NAME ADDRESS Specifying wheth...

Page 47: ...eel sensor Selection 0 DISABLE 1 ENABLE ITEST ITEM No Specifying PLU number for test print Enter a PLU number when performing test print ITHERMAL HEAD CHECK Specifying availability of thermal head fault display Selection 0 DISABLE No error display 1 ENABLE Error display Note Thermal head is available only when C06 00 No 17 of the E2ROM switch is set 1 No 17 Head fault check 0 DISABLE 1 ENABLE ...

Page 48: ...MAT No Setting availability of specifying the label format Enter the format number ISHOP No PRINT Setting availability of specifying the shop number Selection 0 DISABLE 1 ENABLE IMACHINE No PRINT Setting availability of specifying the machine number Selection 0 DISABLE 1 ENABLE ...

Page 49: ... 4000 Service Manual No 0181B IFORMAT No PLU Copying format New label format edit Example Format No 50 Enter 50 and press the PLU key to call a label format Enter 1 and press the COPY key to copy FORMAT No 1 data to FORMAT No 50 ...

Page 50: ...ect X or Y axis position X AXIS POSITION Y AXIS POSITION Select X axis position data or Y axis position data using the key Multiple tube display 0 0 Label format unit 1 to 50 0600 X axis position is adjusted in 0 1mm unit 0400 Y axis position is adjusted in 0 1mm unit IDEFAULT PLU Specify a default PLU for test print ...

Page 51: ...er 1 to 50 CC Address data in the unit DD Input data INUMBER OF UNITS Specify the total number of units The number specified here specifies the number of units including the label format specified at this point Specifiable number of units 1 to 50 ILABEL LENGTH Set the label length for each label This is prioritized over B01 01 02 Specify the label length and the pitch between labels ...

Page 52: ...IPOS CODE IPOS FLAG 8 3 Setting a NON PLU flag Set one or two digits if necessary I10 DIGIT FLAG 8 13 Setting a PLU flag for source marking Set a flag code for source marking IBARCODE TYPE Setting a bar code type Selection 1 NON PLU 13 2 NON PLU 8 3 PLU 13 4 PLU 8 5 ITF 18 ...

Page 53: ...e fixed 2X When one lower digit is deleted the second digit of the flag will be increased 12 FFCCCC CP WWWWW 4 digit item code CP 5 digit weight 13 FFMMMCCPPPPP 2 digit flag 3 digit manufacturer code 2 digit code 5 digit price 14 FFMMCCCPPPPP 2 digit flag 2 digit manufacturer code 3 digit code 5 digit price 15 FFCCCCCC 0 PPPP 2 digit flag 5 digit code 0 4 digit price 16 FFCCCCCWWWWW 2 digit flag 5...

Page 54: ...matically selected Weighing fixed price item 2 FFCCCCCUUUUUWWWWW CD 2 digit flag 5 digit code 5 digit unit price 5 digit weight 3 FFCCCCCPPPPPWWWWW CD 2 digit flag 5 digit code 5 digit price 5 digit weight 4 FFCCCCCPPPPPQQQQQ CD 2 digit flag 5 digit code 5 digit price 5 digit quantity The FFCCCCCPPPPPQQQQQ CD type ITF barcode is printed for a fixed price item when ITF is set 1 And the FFCCCCCPPPPP...

Page 55: ... example 45678 12345678 is taken in the barcode IDEPARTMENT CODE Set Position and Number of digits of the item code to be reflected on the department code 31 is a default value specifying one digit from the upper third digit in 8 digit item code For example 3 12345678 is taken in the department code IGROUP CODE Set Position and Number of digits of the item code to be reflected on the group code 42...

Page 56: ...rohibited 2 Packing date print 3 Expiry date print 4 Both packing date and expiry date print defaults ISHELF LIFE Setting the number of days for expiry date Specify the number of days for an expiry date 1 denotes Today IPACKING TIME FLAG Setting a print flag for packing time print Selection 1 Prohibit 2 Installed 3 Designated ...

Page 57: ...TIME FLAG Selection 1 Prohibit 2 Designated 3 Relative IBEST BEFORE FLAG Selection 1 No print 2 Print IBEST BEFORE DATE Specifiable up to 999 days IUNIT TYPE Selection 1 oz 2 lb 3 kg 4 g 5 pc 6 box 7 bundle 8 pack 9 cut 10 slice 11 cup 12 pkt 13 bag 14 bunch 15 bottle ...

Page 58: ...election 0 Disable 1 Enable IWEEKLY TOTAL Select availability of weekly total when issuing labels Default value 1 Enable Selection 0 Disable 1 Enable IMONTHLY TOTAL Select availability of monthly total when issuing labels Default value 1 Enable Selection 0 Disable 1 Enable IBATCH TOTAL Select availability of batch total when issuing labels Default value 1 Enable Selection 0 Disable 1 Enable ...

Page 59: ...hibition of Unit Price Change IOPEN PRICE IOPEN PRICE AVAILABILITY Selection of open price or unit price change prohibition Select a temporary unit price change or a open price in normal mode Selection 0 Open price Allow Default 1 Temporary unit price change prohibited Prohibit ...

Page 60: ...ual No 0181B 4 18 4 10 PLU Select Editing PLU File IPLU SELECT ISALES MODE Selection 0 Disable 1 Enable IUNIT PRICE Selection 0 Disable 1 Enable IMD Mark Down FLAG Selection 0 Disable 1 Enable IMD Mark Down PRICE Selection 0 Disable 1 Enable ...

Page 61: ...4000 Service Manual No 0181B IFIXED WEIGHT Selection 0 Disable 1 Enable IPCS Quantity Selection 0 Disable 1 Enable ITARE Selection 0 Disable 1 Enable IDATE PRINT Selection 0 Disable 1 Enable ISHELF LIFE Selection 0 Disable 1 Enable ...

Page 62: ...81B 4 20 IBEST BEFORE DATE FLAG Selection 0 Disable 1 Enable IBEST BEFORE DATE Selection 0 Disable 1 Enable IPACKING TIME FLAG Selection 0 Disable 1 Enable IPACKING TIME DATE Selection 0 Disable 1 Enable IEXPIRY TIME FLAG Selection 0 Disable 1 Enable ...

Page 63: ...vice Manual No 0181B IEXPIRY TIME DATA Selection 0 Disable 1 Enable IITEM CODE Selection 0 Disable 1 Enable IBARCODE TYPE Selection 0 Disable 1 Enable IPOS CODE TYPE Selection 0 Disable 1 Enable IPOS CODE FLAG Selection 0 Disable 1 Enable ...

Page 64: ...anual No 0181B 4 22 IPOS CODE Selection 0 Disable 1 Enable IOPEN PRICE Selection 0 Disable 1 Enable ICOMMODITY MESSAGE Selection 0 Disable 1 Enable IINGREDIENTS MESSAGE Selection 0 Disable 1 Enable INIP MESSAGE Selection 0 Disable 1 Enable ...

Page 65: ...vice Manual No 0181B ICOUPON MESSAGE Selection 0 Disable 1 Enable ILOGO IMAGE 1 Selection 0 Disable 1 Enable ILOGO IMAGE 2 Selection 0 Disable 1 Enable ILABEL FORMAT No Selection 0 Disable 1 Enable IUPPER LIMIT Selection 0 Disable 1 Enable ...

Page 66: ...ce Manual No 0181B 4 24 ILOWER LIMIT Selection 0 Disable 1 Enable IUNIT TYPE Selection 0 Disable 1 Enable IDEPARTMENT CODE Selection 0 Disable 1 Enable IGROUP CODE Selection 0 Disable 1 Enable IREGISTER CODE Selection 0 Disable 1 Enable ...

Page 67: ... Mode 4 25 AC 4000 Service Manual No 0181B ICOST PRICE Selection 0 Disable 1 Enable IPOP NUMBER Selection 0 Disable 1 Enable ISTORAGE MESSAGE Selection 0 Disable 1 Enable IADVISORY MESSAGE Selection 0 Disable 1 Enable ...

Page 68: ...lity of Registration Mode Menu ISYSTEM IPLU A function to protect PLU data Selection 0 Disable 1 Enable Note P01 and P03 mode can not be used ICOMMODITY NAME Selection 0 Disable 1 Enable Default IPRESET KEY Selection 0 Disable 1 Enable ISTORE ADDRESS Selection 0 Disable 1 Enable ...

Page 69: ...rvice Manual No 0181B IDATE TIME Selection 0 Disable 1 Enable IEXTRA MESSAGE 1 Selection 0 Disable 1 Enable IOPEN PLU Selection 0 Disable 1 Enable IITEM LIST Selection 0 Disable 1 Enable IRS232C COMMUNICATION Selection 0 Disable 1 Enable ...

Page 70: ... No 0181B 4 28 ICOUPON MESSAGE Selection 0 Disable 1 Enable IINGREDIENT MESSAGE Selection 0 Disable 1 Enable INIP MESSAGE Selection 0 Disable 1 Enable ITCP IP COMMUNICATION Selection 0 Disable 1 Enable IOPERATOR NAME Selection 0 Disable 1 Enable ...

Page 71: ...Chapter 4 Setup Mode 4 29 AC 4000 Service Manual No 0181B ITITLE MESSAGE Selection 0 Disable 1 Enable IADVERTISEMENT MESSAGE 2 Selection 0 Disable 1 Enable ...

Page 72: ... 4000 Service Manual No 0181B 4 30 4 12 Ethernet Setup Ethernet Data Setting IETHERNET SET IIPADDRESS SETUP Set an Internet Protocol address Enter an Internet Protocol address Enter a data devided with the period individually ...

Page 73: ...Chapter 4 Setup Mode 4 31 AC 4000 Service Manual No 0181B IGATEWAYADDRESS SETUP Set a gateway address Enter a gateway address Enter a data divided with the period individually ...

Page 74: ...Chapter 4 Setup Mode AC 4000 Service Manual No 0181B 4 32 ISUBNET MASK SETUP Set a subnet mask Enter a subnet mask Enter a data divided with the period individually ...

Page 75: ...Chapter 4 Setup Mode 4 33 AC 4000 Service Manual No 0181B ISERVER ADDRESS SETUP Set a server address Enter a server address Enter a data divided with the period individually ...

Page 76: ... 34 ILOG IN NAME ADDRESS SETUP Set a log in name Enter a log in name using numeric or character keys Characters must be lower case letters IPASSWORD SETUP Set a password Enter a password using numeric or character keys Characters must be lower case letters ...

Page 77: ...a new board If the stored data is cleared due to any trouble of the board it is possible to set an address In this case release a protection by entering a password Enter a password 495344 and press the SIZE key Enter a MAC address Enter the data divided with the period individually IDHCP SETUP Data of IP Gateway Subnet and Mask is obtained from the DHCP server This cannot be used when not using th...

Page 78: ...Chapter 4 Setup Mode AC 4000 Service Manual No 0181B 4 36 INETWORK STATUS Refer to page 4 41 if a communication error occurs ...

Page 79: ...81B 4 13 System Timer ISYSTEM TIMER Set the system timer A function to maintain called data only for a specified time period when there no scale operation is performed in normal mode Time period 10 to 1 000 seconds Default 60 seconds 1 000 seconds Not used ...

Page 80: ...set password when it is set in B12 01 menu It is not possible to enter B12 03 B12 04 or B12 05 menu unless the password is not input Password input Example Password 55555 Enter 55555 and press the ENTER key IREGISTRATION Input a password 4 digits for Registration Mode ITOTAL Input a password 4 digits for Total Mode ...

Page 81: ...Chapter 4 Setup Mode 4 39 AC 4000 Service Manual No 0181B ISUBTRACTION Input a password 4 digits for Subtraction Mode ISETUP Input a password 4 digits for Setup Mode ...

Page 82: ...Chapter 4 Setup Mode AC 4000 Service Manual No 0181B 4 40 4 15 Machine Number Setup Input a machine number The lower three digits of IP address are referred to ...

Page 83: ...ting 000 000 027 254 will be displayed B10 09 03 MACADDRESS default setting 0000 1bfe 1001 will be displayed B10 09 04 SUBNET MASK default setting 000 000 027 254 will be displayed B10 09 05 GATEWAYADDRESS default setting 000 000 027 254 will be displayed When default setting is displayed it means the scale is in OFFLINE Please note these B10 09 XX NO shows the information at power Reset on so sca...

Page 84: ...Chapter 4 Setup Mode AC 4000 Service Manual No 0181B 4 42 MEMO ...

Page 85: ...Chapter 5 Electricity Composition 5 1 AC 4000 Service Manual No 0181B CHAPTER 5 ELECTRICITY COMPOSITION 5 1 Block wiring diagram P 950B ...

Page 86: ...Chapter 5 Electricity Composition AC 4000 Service Manual No 0181B 5 2 5 2 Main Board P 950B P 950B PK 229 ...

Page 87: ...source 5 GND Power source 6 GND Power source Power supply connector 2 Name B2B VH Pin No Function I O Remarks 1 24V Power source Supplying to extension path 2 GND Power source Supplying to extension path Power supply connector 2 Name 170267 Pin No Function I O Remarks 1 FG Power source For FG grounding Ethernet 1 XJ13 PK 232 Name RJ45 8 With grounding Pin No Function I O Remarks 1 TX Output 2 TX O...

Page 88: ...tput 4 B Output 5 24V Power source 6 24V Power source RS 232C I2NET 1 Switching by connector and jumper wiring 9P 6P XJ2 Name DSUB9 male DSUB9 female Pin No Function1 I O Function2 I O 1 2 R x D Input 3 T x D Output GND Power source 4 DTR Output 5 GND Power source D Input Output 6 7 RTS Output FG Power source 8 CTS Input 9 D Input Output RS 232C 2 6P 9P XJ2 Name B4B XH A Pin No Function I O Remark...

Page 89: ...Power source B4 KS7 Input A5 KD0 Power source B5 KD1 Input A6 KD2 Power source B6 KD3 Input A7 KD4 Power source B7 KD5 Input A8 KD6 Power source B8 KD7 Input A9 KD8 Power source B9 KD9 Output A10 KD10 Power source B10 KD11 Output A11 KD12 Power source B11 KD13 Output A12 KD14 Power source B12 KD15 Output A13 BZR Output B13 VCC Output AC 3000 type VFD display XJ11 Name B9B XH A Pin No Function I O ...

Page 90: ...t A D CS signal 6 7 CAL RES Output 8 DRDY Input 9 GND Power source 10 24V 12V Power source 11 Span memory switch connector XJ9 Name B2B XH A Pin No Function I O Remarks 1 Span SW Input 2 GND Power source Peel sensor PK 241A XJ29 Name B4P SHF 1AA Pin No Function I O Remarks 1 LED Output 2 GND Power source 3 5V Power source 4 SENS Input Cassette sensor XJ30 Name B5P SHF 1AA Pin No Function I O Remar...

Page 91: ...source 19 TH1 Input 5 GND Power source 20 TH2 Input 6 VH PchFET Power source 21 RIO0 Input 7 GND Power source 22 RIO1 Input 8 VH PchFET Power source 23 RIO2 Input 9 GND Power source 24 History Output 10 VH PchFET Power source 25 ENABLE1 Output 11 GND Power source 26 History Output 12 5V Power source 27 History Output 13 DATA Output 28 ENABLE2 Output 14 CLOCK Output 29 History Output 15 LATCH Outpu...

Page 92: ...rd and Five leads of the Load Cell cable are soldered to the PK229 A D board Note The load cell output cable and the A D board PK 229 are soldered Confirm not to make a mistake in wiring when installed 5 5 Lithium Battery The battery connector is connected with the P 950B XJ25 To remove the battery pull out the connector The battery is fixed by a nylon clamping To remove the battery remove the scr...

Page 93: ...R 24V 12V 5V GND THERMAL HEAD LABEL SDVANCE MOTOR DISPLAY A D CONVERSION LOGIC DISPLAY 110V 220V Changing the Power Supply Unit Voitage 110V 89 2760 03 LSF100 24S 220V 89 2771 09 LSF100 24S 110V and 220V can be changed by switching over Jumper Pin on LSF100 24V CN1 CN2 Fuse POWER UNIT LSF100 24S Jumper Pin 5 6 Power Unit LSF100 24S External view Block diagram ...

Page 94: ...not connected Crossing cable 12345678 1_Tx 2_Tx 3_Tx 4_not connected 5_not connected 6_Rx 7_not connected 8_not connected Cable connection method Use a crossing cable for connecting the PC and the AC 4000 Use a straight cable for connecting the PC Hub and the AC 4000 5 7 PK 232 TCP IP Connecting LAN cable When connecting the LAN cable securely insert the connec tor into the LAN port until it click...

Page 95: ...g this mode unless it is memorized in E2ROM by pushing the Memory Button Note An authorization test may be required if A D DATA is changed according to the measurement regulations where the machine is used 5 9 P 862 Key board The P 862 Keyboard is mounted in the operation panel located in front of the main body Two harnesses are connected from the key sheet to the P 862 Keyboard Harness 1 Harness ...

Page 96: ...Chapter 5 Electricity Composition AC 4000 Service Manual No 0181B 5 12 MEMO ...

Page 97: ...ers exceed the limit number of characters Error 3 When POP MESSAGE exceeds the limit number of characters Note Pressing the CLR key returns to normal mode Error 4 When EXTRA MESSAGE exceeds the limit number of characters Note Pressing the CLR key returns to normal mode Error 7 When STORE NAME ADDRESS exceeds the limit number of characters Note Pressing the CLR key returns to normal mode ...

Page 98: ... Note Pressing the CLR key returns to normal mode Error 10 When an error occurs in a discount calculation Note Pressing the CLR key returns to normal mode Error 11 When EXTRA MESSAGE 2 exceeds the limit number of characters Note Pressing the CLR key returns to normal mode Error 12 When EXTRA MESSAGE 3 exceeds the limit number of characters Note Pressing the CLR key returns to normal mode ...

Page 99: ...ry overflows Note Pressing the CLR key returns to normal mode Error 21 Thermal head fault error Note Pressing the CLR key returns to normal mode Error 40 When an error occurs in internal memory Note Pressing the CLR key returns to normal mode Weight over error Blank Weight under error Over error Indicated by three beeps Display REMOVE THE ITEM ON THE PLATTER Remove the item on the weigh platter ...

Page 100: ...stallation location is confirmed and transferred 1 The power supply voltage is confirmed 2 Replace with a new LSF100 24S 3 Replace with a new display board 4 Replace with a new PK 950 1 Confirmation of cable 2 Head sign acceptable voltage confir mation LSF100 24S exchange 3 Thermal head adjustment and exchange 4 Replace with a new PK 950 Cause 1 Power plug has come off 2 Fuse burns 3 Defect of mai...

Page 101: ... holder IDetaching the platter holder 1 Detaching the platter holder by removing the 4 screws M4 x 12 IDetaching the display unit 1 Remove the 2 screws B 2 Lift up the stand to remove 3 Pull out the connector 4 Remove the 4 screws A to detach the display CHAPTER 7 PARTS REPLACEMENT AC 4000 TARE kg WEIGHT kg UNIT PRICE kg TOTAL PRICE Weigh platter Power plug AC 4000 TARE kg WEIGHT kg UNIT PRICE kg ...

Page 102: ...emove the 2 seal screws 3 Remove the 2 screws M4 x 12 of the operation panel front cover 4 Remove the harness connected with P 950A from P 862A on the back of the front cover operation panel 5 Pull out the connector of the P 862A 6 Remove the front cover Note 1 The base seal wire is used only for a country requiring a base seal For other countries remove the 4 screws M4 x 12 only 2 If the base sea...

Page 103: ...l wire 2 Remove the seal screw 3 Remove the 4 screws M4 x 12 located on the top case Note 1 The top case seal wire is used only for a country where the top case seal is required 2 It is necessary to receive authorization test and seal the top case again if the top case seal wire is cut 3 Do not cut the top case seal wire except a case when necessary ...

Page 104: ...yboard relay board P 862A 1 Pull out the harness of the front key sheet from the connector on the P 862A 2 Remove the 4 M4 screws fixing the key board P 862A 3 Pull out harnesses 1 and 2 of the key sheet from the P 862A IDetaching the key sheet 1 Peel off the sheet from the edge of the key sheet Note Care must be paid so as not to damage the main body when peeling off the key sheet Harness 1 Harne...

Page 105: ... Memory button Screw M4 x 8 Base Power supply Screw M4 x 12 IDetaching the power supply 1 Pull out the CN1 and CN2 connectors 2 Remove the 2 screws M4 x 12 on the bottom IDetaching the span switch PK 236 1 Pull out the connector of the PK 236 2 Remove the 2 screws M4 x 8 ...

Page 106: ... screws M5 x 5 fixing the load cell Note 1 Ensure not to mistake wirings when installing the load cell output cable 2 Check the four corner limit after exchanging the load cell 3 Perform span adjustment after exchanging the load cell I4 corner limit adjustment For the overload from the outside to protect the load cell this machine has installed the 4 limit screws on the platter holder Base Load ce...

Page 107: ...connectors 3 Remove soldering of the load cell output cable Note 1 Perform span adjustment after the PK 229 is exchanged 2 Check wirings when installing the load cell output cable IDetaching the PK 232 TCP IP 1 Remove the two screws M4 x 6 Note Pull out the connector when LAN cable is connected Solder Card spacer Connector XJ7 Load cell PK 229 XJ2 PK 232 TCP IP port Cash drawer Screw M4 x 6 ...

Page 108: ...sses connected with the main board 2 Remove the two screws M4 x 6 3 Remove the board from the 3 card spacers Note 1 Ensure to tighten the 2 screws M4 x 6 when assembled for establishing a ground 2 Refer to the previous page for detaching the PK 229 fixed on the P 950A with a connector Screw M4 x 6 P 950A Main board Spacer ...

Page 109: ...ew nor spring Screw driver Loosen Harness Screw M3 x 6 Screw M3 x 6 A B Thermal head Model LH3124I Double density thermal head made by TDK Total dot number 448 dots Dot pitch 0 135mm Head resistance R 528 to 672 automatic setting Power consumption 0 66W dot Applied voltage 24V Adjusting thermal head print conditions Loosen the two screws M3 x 6 slightly and move the thermal head back and forth Adj...

Page 110: ...r Note Refer to 7 1 of Chapter 7 for detaching the display from the main body AC 4000 TARE kg WEIGHT kg UNIT PRICE kg TOTAL PRICE AC 4000 TARE kg WEIGHT kg UNIT PRICE kg TOTAL PRICE Push rivet Customer display Operator display Fuse Push rivet Multi tube display Dot matrix display Thermal Head ICleaning the thermal head Clean the thermal head using a cotton swab periodically as shown in the figure ...

Page 111: ...on by moving the belt motor left or right as shown in the following figure ICleaning the cassette sensor peel sensor The cassette sensor and peel sensor are easily influenced by the environment Sensitivity may deteriorate due to corrosion caused by dust and moisture outdoors Labels are issued by engaging the white gear and the cassette gear If dust or labels are left inside the mechanism or behind...

Page 112: ...cleaning conditions IDisplay tube Display board Life Brightness must be 80 or more of the standard lower bound after lighting for 1 000 hours under the condition of all segments lighting by the standard ratings drive Life expectancy 30 000 hours or more when using it by standard ratings drive Life here is assumed to be a value that the average brightness becomes half of the standard lower bounds I...

Page 113: ...44 SANNO CHO SHOGOIN SAKYO KU KYOTO 606 8392 JAPAN PHONE 81 75 771 4141 FACSIMILE 81 75 751 1634 URL http www ishidajapan com Design and specifications are subject to change without notice ...

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ISHIDA AC-4000 Series, Service Manual

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